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This app is advertised as having a free plan, but after installing it they charged me $39.95 USD twice within two months (June and July) without any clear notice. I did not get any orders/results from running ads through this app, yet I was billed both a subscription fee and an app fee each time. There was no proper warning before the charges were applied. Very disappointed — please refund these charges and make your pricing more transparent.
Hi CSG World Trends,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Easy Ads did not meet your expectations, and we appreciate the opportunity to address the concerns raised in your review.
App Experience & Performance
Easy Ads is designed to simplify ad creation and campaign management through automation. However, advertising performance depends on several factors, including the products being promoted, target audience, creatives, website experience, and conversion rate.
We understand your concerns regarding performance in your niche and market. Easy Ads is used by many merchants in India across different industries, but results can vary significantly depending on each store’s setup, products, and overall advertising strategy.
Billing & Shopify Integration
Regarding billing, we’d like to clarify that Shopify handles Easy Ads subscriptions and payments directly. We do not have access to your payment details or the ability to charge your card directly.
Support & Our Commitment
We’re sorry that your experience did not meet your expectations. Our support team is always available to review your account, campaigns, and store setup in detail and help identify areas that may be affecting your results.
We genuinely value your feedback and would be happy to help you understand what may have affected your experience with Easy Ads.
Thank you again for sharing your concerns.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist
Easy Ads Team
Excellent app and top-notch service
Managing ad campaigns used to take up so much of my time, but this app makes everything simple and stress-free. The automated setup works flawlessly, and my sales have already seen a great boost. Highly recommended
Hi KGS Store,
Thank you so much for sharing your experience with Easy Ads.
We're delighted to hear that Easy Ads has helped simplify your advertising efforts and save you valuable time. Our goal is to make running ad campaigns as easy and stress-free as possible, so it's incredibly rewarding to know that the automated setup has been working seamlessly for you.
We're especially excited to hear that you've already seen a boost in sales. Helping merchants achieve real business growth is what motivates our team every day, and your success is the best feedback we could receive.
Thank you again for your trust, recommendation, and support. We look forward to continuing to help you grow your business and achieve even greater results in the future.
Best regards,
Ouissal Oulad Lghrab
Customer Success Manager
Easy Ads Team
I received my first sale after running EasyAds. The setup was simple and easy to understand. It helped me start advertising my products without much technical knowledge. I am still testing and learning, but getting a sale has given me confidence to continue. Looking forward to seeing more results as I optimize my store and ads.
Hi VYRA,
Thank you so much for sharing your experience with Easy Ads.
We're thrilled to hear that you received your first sale and that the setup process was simple and easy to follow. One of our main goals is to make online advertising accessible to store owners, even without extensive technical knowledge, so it's great to know Easy Ads helped you get started with confidence.
Getting that first sale is an exciting milestone, and we're delighted to have played a part in your journey. As you continue testing, learning, and optimizing your store and campaigns, we hope to help you achieve even more success and grow your business further.
Thank you again for your trust and support. We’re excited to be part of your advertising journey and look forward to celebrating many more successes with you.
Best regards,
Ouissal Oulad Lghrab
Customer Success Manager
Easy Ads Team
Exceptional Support & Fast Resolution!
I recently had an issue regarding an unexpected charge under a free trial label and reached out to the Easy Ads support team. I am incredibly impressed with how quickly and professionally they handled my situation.
From the very first message, the support agent, Ouissal, was attentive, polite, and eager to assist. They didn't just hide behind automated emails; instead, they immediately offered a quick call and a Google Meet link to investigate the issue in real time. Because of their proactive communication, we resolved the issue in under a few hours.
Ouissal successfully processed a $39.95 credit back to my account well before my next billing cycle. It is rare to find an app support team that cares this deeply about its users and acts with such urgency. Highly recommend Easy Ads for both their great product and stellar customer service!
Hi The Mustard Seed - Faith & Co,
Thank you so much for your amazing 5-star review and for taking the time to share your experience with Easy Ads.
We’re truly glad to hear that your issue was resolved quickly and that you found our support team responsive, attentive, and proactive throughout the process. Providing fast, clear, and human support is something we take great pride in, so your kind words about your experience with Ouissal truly mean a lot to us.
We’re also happy we could resolve the charge issue efficiently and ensure everything was handled before your next billing cycle. Your feedback motivates us to continue delivering the best possible support experience for all our users.
Thank you again for your trust and recommendation; we’re grateful to have you with us and wish you continued success with your business.
Best regards,
Ouissal Oulad Lghrab
Customer Success Manager
Easy Ads Team
Easy Ads has been a great addition to my Shopify store. The app is easy to set up and use, even without much advertising experience. It helps simplify the process of creating and managing ads, which saves a lot of time.
I’ve also had a positive experience with the support team—they’ve been responsive, helpful, and professional whenever I’ve needed assistance.
Overall, it’s a useful app for Shopify merchants looking for a simple way to run and manage their advertising campaigns.
Hi diamond online store,
Thank you so much for your fantastic 5-star review and for taking the time to share your experience with Easy Ads.
We're delighted to hear that the app has been a valuable addition to your Shopify store and that you found the setup process simple and user-friendly, even without extensive advertising experience.
We're also grateful for your kind words about our support team. Providing responsive, professional, and helpful assistance is something we take great pride in, and your feedback means a lot to us.
Thank you again for your trust and support.
Best regards,
Ouissal Oulad Lghrab
Customer Success Manager
Easy Ads Team
Excellent support and a very useful app for Shopify stores.
The Easy Ads team responds quickly and genuinely tries to help with every issue.
Their customer service experience has been smooth and professional.
The app made ad management much easier for me, and I appreciate the continuous support.
Definitely recommended for e-commerce store owners.
I am starting this app with a 4-star rating because the setup process was incredibly easy and the customer service has been excellent.
I recently switched from a much more expensive alternative that cost nearly four times as much and was packed with unnecessary bells and whistles. As a startup, I was spending way too much money, so I decided to scale back to the basics and find a comparable, budget-friendly solution. This application fits that need perfectly. It offers plenty of room for a business to grow, allowing you to add specific funnels as you scale—and even if there is an additional cost for those funnels, it is well worth it.
The only reason I am not giving it 5 stars yet is simply because it is too early in the game to judge performance. I need to see how effectively this AI program actually delivers traffic and pushes my advertisements. Once I start seeing heavy promotion translating into solid sales, I will gladly update my review to 5 stars.
For anyone just starting out, I highly recommend utilizing this program and building from there.
Previously, we were able to consistently generate orders, but suddenly one day all the ads were taken down. Relisting them didn't work, and after that, the performance became very poor.
I had several problems with the Easy Ads app at the beginning — the ads were not working properly and I experienced a lot of bugs. I contacted support and I was really impressed by the help I received, especially from Ouissal.
She was extremely professional, patient, and always available to help. She even scheduled a Google Meet call with me to make sure everything was fixed correctly and that I understood every step. What I appreciated the most is that she kept following up with me afterward to be sure everything was still working perfectly and that I had no more issues.
Nowadays it’s rare to find this level of customer support and care. Thank you so much, Ouissal, for your effort and amazing service. Really appreciated!
Quick response, immediate refund and much more, really appreciate the team and their services. bundles of thanks
