Reviews (778)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface, which simplifies setting up and managing Facebook ad campaigns. The customer support, especially from team members like Millenni and Ouissal, is frequently highlighted for being prompt, professional, and friendly. The app's AI and automation features are appreciated for enhancing ad campaign efficiency and boosting sales. Additionally, the support team is noted for providing valuable educational assistance to optimize advertising efforts.

October 23, 2024

jusqu'à présent tout se passe bien

maisonetarticles
Côte d’Ivoire
2 days using the app
July 15, 2024

facebook blocked my account because of this app

Flux
Israel
1 day using the app
Easy Ads replied July 26, 2024

Hi Flux,

Thank you for taking the time to review Easy Ads.

Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, meaning; we use the same API as the Ads Manager.

It is technically impossible for your account to get blocked using our app, or any app that is a Meta partner.

Moreover, ad account get disabled because they violate Meta's policies, or because they're recently created and haven't been identity confirmed yet.

We recommend reaching out to us for more details on how to recover your account and the next steps to take.
Looking forward to hearing from you.

Best,
Maria Chanaoui
Communication Manager @ Easy Ads

April 7, 2024

Millenni was so amazing to work with! I had an issue with a charge and while I expected difficulty in getting the refund, she was able to issue that quickly and effectively even assisting me on how to take the steps needed to further reach the resolution. Not to mention she was quick to respond and beyond pleasant to communicate with. I am extremely Pleased with the customer service she provided me. Thank you so much!

Spoiler Pets
United States
About 1 month using the app
April 3, 2024

Easy ads are an amazing platform which help to run meta-ads easily without any agency support. I really appreciate their effort towards customers growth. its support team always help and guide you whenever you need. and they reply very quickly.

Nutrally
India
About 1 month using the app
March 28, 2024

The support was effortlessly helpful. They even help retargeting my audiences to improve on my ads. While this is my first time in this industry, I felt confident that it could turn to be big sale soon.

Mart Caddy
United States
About 2 months using the app
June 7, 2024

I just installed but didn't use it and they billed me for it what an ass

skylark store
India
About 1 month using the app
Easy Ads replied June 26, 2024

Hi Skylark store,

Thank you for reviewing the Easy Ads app.

Please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.

We have no access to your billing information whatsoever or the ability to charge you.

If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.

We look forward to hearing your reply to our last email.

Best,
Maria Chanaoui
Communication Manager

June 22, 2024

best ever app for meta ads

HinduHeritage
India
About 1 month using the app
March 29, 2024

Easy Ads is a game-changer! This Shopify app simplified my advertising efforts effortlessly. The intuitive interface made creating ads a breeze, and the targeting options helped me reach my audience effectively. With Easy Ads, I've seen a noticeable increase in traffic and sales. Highly recommend to any Shopify store owner looking to boost their marketing game!

GlobalGrabBag
India
About 1 month using the app
May 2, 2024

Overpriced, and scamy. They'll charge your randomly for transactions. I uninstalled and stopped using the app due to it being too expensive and not effective. Payed 27 dollars for 26 visits in my store. After paying the monthly fee (after the free 10 days) I stopped using it. Now I wake up with another fee from them, from a old AD campaign that magically is active again after being turned off. Don't know what type of company this is, I just don't want to be associated.

Luminas Lamps
Portugal
20 days using the app
Easy Ads replied May 3, 2024

Hi Luminas Lamps,

Thanks for reviewing the Easy Ads for Facebook Ads.

Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.

Regarding the app not performing well, kindly provide us with more details as we need more information such as your daily budget, target location, and type of products selected in the campaign. $27 is not clear if it's the subscription fee or the budget you set for your ads.

Kindly reach out to our support via support@easyadsapp.com so we can investigate the campaign reactivating, as when you uninstall the app, you revoke our access to your advertising assets, the campaign should be automatically deleted so this must be a mistake.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

Edited May 13, 2024

STAY AWAY of this app, you are better of following YT videos on how to use ads yourself. I installed it, but it's full of bugs!!! Even my son of 6 can code a better app. The positive reviews are probably been put there by themselves as I can't imagine someone would be happy with all these bugs in the app. And no it's not related to only my installation/theme/account, it's just common sense.

I'm serious about this and an honest review. You can contact me if you want to know more, but here's my view :

Their support is active, but doesn't have a clue what to solve. They continously want screenshots and/or Google meetings. Just to keep you busy.

1. It always selects all products from your catalogue. Filter from tags isn't working. Only when you edit the advertisement for a 2nd time...

2. Everywhere you see from time to time "Network error" or other messages popping up. According to support you can ignore those, doesn't affect anything :/

3. The image styling first didn't work, you can style a product image with fancy things, but same thing here, it doesn't save your changes.
Then they fixed it. But now it does work, but as soon as you edit it into something else....it again doesn't save it.

4. Sometimes with generating AI messages, it shows a server error, it does continue, but it can't be good.

5. I noticed a huge amount of incoming spam chats on Facebook and Instagram. Not 100% sure if it's related to this app, but I didn't had this before, so I guess something with data is been shared.

6. They keep sending double emails, not possible to unsubscribe and they don't reply to your emails to unsubscribe. Busy for 3 weeks to get me of their mailing

Styleprints
Netherlands
3 days using the app
Easy Ads replied June 10, 2024

Hi Styleprints,

Thanks for reviewing the Easy Ads app.

We apologize for the issues you've experienced with our app.

Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, which means it uses the same API as the Ads Manager.

Errors on the app reflect the errors you'll get on your Ads Manager if you tried to create the app yourself from the Ads Manager.

Also, please note that you tried the app during an API deprecation, we could not reproduce the bugs mentioned in your review at this time.

Reviews on the app store are verified by Shopify themselves, you may contact Shopify regarding any suspicion regarding reviews.

Your feedback is invaluable, and we’re committed to addressing these problems.

Could you please reach out to our support team directly so we can work on resolving these specific issues for you?

Thank you for your patience and understanding.

The Easy Ads Customer Support Team