Reviews (781)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface, which simplifies setting up and managing Facebook ad campaigns. The customer support, especially from team members like Millenni and Ouissal, is frequently highlighted for being prompt, professional, and friendly. The app's AI and automation features are appreciated for enhancing ad campaign efficiency and boosting sales. Additionally, the support team is noted for providing valuable educational assistance to optimize advertising efforts.

January 8, 2024

Amazing customer support. Please give Ouissal a rise :D

Auraze
Romania
5 days using the app
April 30, 2024

Eu sempre tinha dificuldades com minhas campanhas, estou testando o easyads, até o momento tive alguns resultados, vamos ver com mais tempo de uso. Os atendentes são ótimos e tiram suas dúvidas muito rapidamente.

Daud Store
Brazil
About 1 month using the app
February 2, 2024

Installed on Jan 2, spent several hundred USDs, got practically nothing, unistalled on Jan 12, and today received bill of 27.95 USD.
I know I passed the 7 days free trial. So, that is it.

Niu Skin Cosmetics
Nigeria
10 days using the app
Easy Ads replied February 19, 2024

Hi Niu Skin Cosmetics,

Thank you for reaching out with your concerns. We understand how frustrating it can be to invest in a service and not see the expected results. We'd like to clarify that while Easy Ads provides tools to optimize Facebook Ads, the success of advertising campaigns also depends on various factors such as targeting, ad creatives, and market dynamics.

As you mentioned, our free trial period lasts for 7 days, after which Shopify begins charging for the app usage. It's possible that the billing cycle for Easy Ads overlapped with your decision to uninstall it on January 12th, resulting in the subsequent charge of $27.95 USD.

We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.

If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please don't hesitate to let us know.

Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused.

Best regards,

Maria Chanaoui
Marketing & Communication Manager
Easy Ads

February 5, 2024

i was facing some issues but customer support is awesoome and they fix my issue

ok_mobiles.pk
Pakistan
2 days using the app
December 27, 2023

My only reason to rate 5 stars is because of their quick response and outstanding customer support, otherwise the app did not give me any results by running campaigns. I uninstalled the app but they charged for their Basic Subscription for which I contacted support and they issued me a refund immediately after verifying.

Rayza Store
United Kingdom
About 2 hours using the app
February 7, 2024

very easy to use

boho store
United Kingdom
6 months using the app
May 1, 2024

estou gostando do app

SkyVision Store®
Brazil
13 days using the app
March 4, 2024

it was really easy to set up ads

SparkLabz
Bahrain
5 days using the app
February 25, 2024

Currently owing 29 dollars for an app I didn't use. I installed it and it didn't work so I uninstalled it after 5 minutes and now it's charging me 29 dollars for nothing. This is crap. I want to be reimbursed for my money.

The Baby Store
South Africa
6 days using the app
Easy Ads replied February 26, 2024

Hi The Baby Store,

Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be.

For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged.

This is why the app's fee is under a bill with Shopify, not us.

We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.

If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know.

We apologize for the inconvenience this issue may have caused and we hope this issue in the future.

Best regards,

Maria Chanaoui
Marketing & Communication Manager
Easy Ads

November 21, 2023

So far so good.

piaspect
United States
7 months using the app