Reviews (778)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface, which simplifies setting up and managing Facebook ad campaigns. The customer support, especially from team members like Millenni and Ouissal, is frequently highlighted for being prompt, professional, and friendly. The app's AI and automation features are appreciated for enhancing ad campaign efficiency and boosting sales. Additionally, the support team is noted for providing valuable educational assistance to optimize advertising efforts.

June 18, 2024

This App deserve 0 stars , scammers , no real customer support.
BE AWERE, they will offer you free trial and to unsubscribe by uninstalling up , but they will keep charging you even if you don't use up and it was undistilled before trial ends. They wont answer on your emails , support is never available. STAY AWAY from this app
Even during trial app brought 3 clicks , shameful.
Shopify should be more aware ...

Pack a Dub
Ireland
2 months using the app
Easy Ads replied June 26, 2024

Hi Pack a Dub,

Thanks for reviewing the Easy Ads app.

We're sorry for the experience you had with the app. We believe there's a miscommunication:

- Easy Ads is a Badged Meta Ad Technology Partner.
- Our customer support is available 6/7. You personally spoke with 3 different support agents on 7 instances. You did not reply to their messages.
- Your campaign did not even pass the learning phase before you canceled.

Kindly refer to the email address associated with your Shopify account, as when you sign up for a Shopify app, the app developer gets to contact you on that email address only.

Best,
The Easy Ads Team

July 25, 2024

unnecessarily payment add to our account without using this app

FITBOL
India
About 1 month using the app
Easy Ads replied August 12, 2024

Hi FITBOL,

Thanks for reviewing the Easy Ads for Facebook Ads.

Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.

Since you left your review, our team did refund you instantly as the charge was indeed a mistake.

Kindly review your Shopify bills to review the refunded amount.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

May 16, 2024

I contacted customer support because I needed help with my add managment. They really helped me restructure my account and they made it look so easy. I would reccomend them to everyone. They really know what they're doing. Ouissal really helped me with setting it all up and she spoke clearly and professionally with someone who has no idea with what they were doing. She was a fantastic support and I will be contacting her again in the near future for more help :)

Merkata
Canada
7 months using the app
October 8, 2024

best one

ZagTOzig
India
About 22 hours using the app
June 6, 2024

I recently used easy ad's advertising support service and was impressed by their responsiveness and expertise. The support team provided clear and professional communication, swiftly resolving my targeting and ad approval issues with actionable solutions. Their follow-up ensured my problems were fully addressed. While response times can be longer during peak periods, overall, the service significantly enhanced my advertising experience on the platform. I highly recommend it to other businesses and marketers.

Adonispharma
India
21 days using the app
Edited June 10, 2024

Using the platform for 1 week, cost per purchase dropped by 50% which boosted my campaign's performance, and I couldn't be happier with the outcome.
Knowledgeable Support in which Millenni demonstrated throughout my campaign. She was very helpful and patient with my numerous questions.
So overall I can say that it was the best customer service experience ever.

RayBand
Lebanon
About 1 month using the app
August 14, 2024

excellent

Cairns Closet
Canada
About 2 months using the app
October 12, 2024

very easy

Pet Loving Store
United States
6 days using the app
October 5, 2024

nice

Flipzone
India
3 days using the app
June 12, 2024

Shoutout to the amazing Easy Ads customer support team!
They were total rockstars in fixing a long-standing issue with my Facebook Pixel. Their expertise really shone through, and they made the whole process a breeze.
Not only did they solve the problem quickly, but Easy Ads also makes running ads super easy. It's been a game-changer for my workflow!

Travel Story Collectives
India
14 days using the app