Webgility ‑ QBO & Xero Sync

Customer service was awesome. Nikhlesh was very helpful and I got everything resolved. Webgility online is connected to Quickbooks.

Awesome customer support! Great, solid software!

this new system has helped out so much. it has saved on a lot of man hours not having to manually adjust inventory, its now syn'd

Vinayak has been extremely helpful when I called for assistance. They are always very helpful and I highly recommend them! Thank Webgility

Himanshu
He helped us in setting up the rules to post orders in Quick Books on the basis of payment method.

I hate accounting! If it wasn't absolutely necessary, I wouldn't do it. It is necessary, though, so I looked for the easiest solution. Webgility makes it as easy as it's going to get. All my sales data transfers over to Quickbooks (desktop Enterprise edition) pretty seamlessly. (I can't tell you how much I wish all the data for all my purchases would, too!) From time to time my account rep, Shoeb Khan, checks in to see if I am having any problems. So far all is well. The software works.

Implementation and on-boarding is so valuable, working one-on-one with a specialist who understands our business. Every time we have called tech support we get someone right away who is helpful, friendly, and helps resolve any issue we may have - which are few!

**Update**
Over the last week or so, the support team at webgility has been working tirelessly to address my issues with the way the platform processes sales tax. While the issue remains, I am optimistic that they may find a solution. They have helped identify some of the improved handling available by using the desktop platform. My support rep Shoeb Khan has been very hands on and proactive. I have to say, that they really work hard to back up their product. For people that don't have the complications we have in our region, I would recommend the product based on the excellent product support they offer. The app is functional, but requires significant monthly "clean up" and cannot be trusted to accurately map or import sales taxes. It is able to capture the most basic transactions, but most transactions will ultimately require significant verification and correction in order to work the data into a format that works with the Quickbooks method for accounting for sales tax. Among other things, It is unable to accurately cope with sales tax groups, multiple sales tax codes, multiple tax authorities, or differentiate items that are subject to differing tax rates within the same jurisdictions. As a result, we are forced to perform dozens of correcting entries every month to properly record sales taxes on sales, even with the relatively small number of transactions we process monthly. It also struggles to correctly import refunds. We have been working with the app for more than a year in hopes that the problems would be addressed, but there have been no changes, improvements, or upgrades to the platform in this time period. While we spent many many hours with with the setup team working these problems, the fact remains that they could never achieve better than "sort of workable". In the end we settled for a setup that required the least amount of monthly data correction. It is functional, and because we paid for a year upfront, we will suffer along for the remainder of our subscription. Our business is a hybrid bricks and mortar and online business, and it really doesn't work well at all for us, so we would not recommend it, nor would we renew it unless they are able to address the issues.

had issues with payment but they fixed it after a week of arguing with them but they did fix it and refund the charge.

This software is worth the money! The application is helping me keep my inventory quantity and price updated between Quickbook POS and Shopify. It has also helped me add product to Shopify in a much faster manner, than before, as I can push items from my POS to Shopify. It has saved me hours of work and I am extremely happy with it. The entire team at Webgility was professional and accommodating and I would recommend to anyone who has Quickbooks POS and Shopify. Anon Sanjiv was super helpful.