Reviews (116)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for automating and streamlining the returns and exchanges process, enhancing efficiency and customer satisfaction. It features seamless integration, a user-friendly interface, and options for store credits, cash refunds, and automated reverse pickups. Exceptional customer support is frequently highlighted, with team members like Amit, Saurav, and Nitin providing quick resolutions, often within 24 hours. The app is valued for its robust performance and reliability in managing returns.
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This app is really good for returns and refunds, especially the store credit function. The support staff is really great, helpful and resolves all the queries in a go.
we are happy to connect with Ecoreturns, its easy to manage all the returns, also all policies are beneficial for our long time business terms. Training is good and we can easily understand all the process and solve our queries with Ecoreturns team.
Really helpful to scale my business, great customer support, also helpful to find out the tiny reasons of customer returns and their satisfaction.
Great application with solid automation and actionable analytics and solid integration support available. The support team is always available for help and provides great support. We highly recommend it
This app is amazing! But App is simply fantastic! Could not ask more! Thank you EcoReturns for your support and app!
Ecoreturn flawlessly handled our return managment system with automation, they executed the return with precision and ensured all aspects of return were managed smoothly.highly recommended for their outstanding work in return automation.
This is the best free returns solution. Has functionality not even paid apps have and customer support is awesome
As a user I found super helpful and easy to use. And the team was very very helpful, they guided pretty well. They are always reachable on mails and calls. The plan also turns out to be pretty economical rather than investing in a resource to handle returns. Customer also find it easy to use from our SHOPIFY STORE. One other advantage is customers can create exchange request as well and select new products, and it is quite a smooth process.
My only suggestion would be to add more courier partners in their platform who can manage reverse pick ups.
Thank you so much for your review! We absolutely love hearing about your positive experience with EcoReturns. Also, our team is working constantly on adding new courier partners for reverse logistics. If you need us to add any specific reverse logistics partner, don't hesitate to reach out to us :)
good support and good services
Easy-to-use app with automation and good features and good functionality
we are using eco returns from past 6 month and our return & exchange process is getting so much easier than earlier. Also, the customer support team is so much friendly and helpful. we use automation system for complete return& exchange management, and we'll love to work with them.