Reviews (96)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
April 21, 2023

We Love Eco Returns. It has streamlined and made returns and exchanges so easy! Their team walked us through every step of implementing and configuring our account to match our needs. Their customer support is Excellent.

Avani Jewelry
United States
About 1 year using the app
August 24, 2022

I have been using this app for almost for a month now, it gives us many features which order apps does not,
and their support team quicky work on your issue faced and rectify that ASAP.

aastey
India
About 1 year using the app
May 11, 2023

The app is easy to use and the team at ecoreturns was great with onboarding and answering all my questions!

Rise Mercantile
United States
About 1 year using the app
March 15, 2023

This is the best return management system I have ever used so far. The support is very fast. I will suggest everyone to use Eco return for return management.

Hush & Wear
India
12 months using the app
August 9, 2022

My store allows customers to make an exchange via store credit, it also allows for cash refunds and many other options. I love that its customer user friendly. The customer service is exceptional.

Scenic Bridal Things
United States
12 months using the app
May 12, 2023

This app is really good for returns and refunds, especially the store credit function. The support staff is really great, helpful and resolves all the queries in a go.

HiFiNage
India
11 months using the app
October 1, 2021

Really helpful to scale my business, great customer support, also helpful to find out the tiny reasons of customer returns and their satisfaction.

Leymens
India
11 months using the app
Edited September 29, 2021

This app is amazing! But App is simply fantastic! Could not ask more! Thank you EcoReturns for your support and app!

Rajputana Arts
India
10 months using the app
Edited September 6, 2021

This is the best free returns solution. Has functionality not even paid apps have and customer support is awesome

GeosilicaUK
United Kingdom
9 months using the app
April 1, 2023

As a user I found super helpful and easy to use. And the team was very very helpful, they guided pretty well. They are always reachable on mails and calls. The plan also turns out to be pretty economical rather than investing in a resource to handle returns. Customer also find it easy to use from our SHOPIFY STORE. One other advantage is customers can create exchange request as well and select new products, and it is quite a smooth process.

My only suggestion would be to add more courier partners in their platform who can manage reverse pick ups.

Klingaru
India
9 months using the app
Saara Inc replied September 12, 2023

Thank you so much for your review! We absolutely love hearing about your positive experience with EcoReturns. Also, our team is working constantly on adding new courier partners for reverse logistics. If you need us to add any specific reverse logistics partner, don't hesitate to reach out to us :)