Overall rating Based on 235 reviews
Love this app! We sell healthy prepared meals and sometimes customers need to change their order after it's placed--either they need to add an item, remove and item, or both. Edit Order allows us to easily assist customers and get them exactly what they want without having to completely delete and refund the initial order and have the customer place an entirely new order, or rely on two separate order numbers/invoices (which can be a nightmare for streamlined distribution). I highly recommend this app to any business that needs to edit orders/invoices in Shopify!
Sure, you can edit orders. Be prepared to have your Shopify accounting reports all screwed up and inaccurate. If you edit an order with this app, the extra money you're paying Shopify for reports will be inaccurate and worthless.
Boho Betty 2
Great App! This saved us time and money from canceling and creating new orders in Shopify. I would recommend this app for any store. It is easy to use and the support is great!
This is a great app! Def an essential to bring up the customer experience!
Amazing app, saves a hell of a lot of time!!
Works great, support is actually very helpful and support guys know everything. Super happy business owner - thank you guys!
Edit order solve a huge challenge with Shopify around something that sounds silly: editing an order after it has been completed by a customer. Customer's make mistakes on products they give to other people all the time, and our team is constantly tweaking orders before they can be fulfilled.
Cleverific's team has been super responsive to any issues we've run into and are constantly looking to improve. Really glad we chose this platform.
Solves a huge problem in the Shopify platform (not being able to edit orders) and does it easily and affordably. The app has lots of options but is still straightforward and easy to use.
They even just added to ability to collect additional money from a customer if they want to add something to their order.
I am blown away that Shopify does not have this functionality. Edit Order by Cleverific is exactly what you need if you take orders on your site and need to change/edit them in any way. Thank you!!!!!
Edit Order fills in a glaring Shopify omission: The ability to edit orders. Customers are bound to select multiple items one size and accidentally add one with a different size. (My former shop would flag such discrepancies in the checkout window.)
Edit Order does not flag discrepancies but it does allow you to contact a grateful customer and change line items on their invoice. Refunds and requests for additional funds are seamless handled through the Shopify interface. Customer service has been excellent.
My only complaints have nothing to do with the app, but rather how Shopify maintains its audit trail. Edits require the original order to be canceled and a new one created. Cleverific makes this process as transparent as possible; it can even adjust inventory.
The issue is that Shopify includes multiple sales in the customer history following an edit. If you edit a variant description without even touching the price on a $50 order, customer history will indicate 2 orders totaling $100 have been made. Need to make another edit? Now the customer has placed 3 orders totaling $150.
Edit Order has been super helpful. Adding this App has given us so much more flexibility to manage orders.