Overall rating Based on 235 reviews
Thanks Andrew for the quick help and super service!
Very fast and nice support - this app will help you and safe time and trouble :)
I'm glad I found this app.
Like almost any app, it did not come without its bugs and minor problems. There were times when the search function did not return products and we had to use a workaround to finish a task. But then, there was something that is invaluable when it comes to dealing with software. That is great support from the developers!
Andrew, Drew, Tu, and the rest of the team have always been there when we needed them and addressing any problems usually took a day, or two at the most! Sometimes the guys were there even when we did not need them, just checking.
Totally recommended app overall, especially if you have to edit hundreds of orders a day!
Konstantinos Sakkas - brands4all.myshopify.com
Amazing app and outstanding customer service. I highly recommend this app to whoever wants to easily edit their orders. Thanks Edit Order team!
Baby Online Nz
Great app for creating custom orders and editing existing ones. Also great support. Acknowledged and resolved a small issue quickly when we brought it up with them.
Montana West U S
Great customer service, great app, very fair pricing, highly recommended !
Thank you team!
great app. really helps with the limitations of shopify. support is very responsive and actually cares when something doesn't work. definitely recommend.
Great customer service/support!
Pike Place Fish
Love this app. Love the folks behind it. We use it to edit orders and are starting to use their latest feature, the ability to create orders. We have lots of phone orders and the Shopify experience does not let us add any properties, which is vital to our business. Edit Order has given us a UI that works. In addition, we had a question and they got back to us right away and were really open to hearing our use cases to make their product better.
1 star because the app will duplicate your sale for the order you edit by cancelling the original order and creating a new order. This would be ok if the sales figures were adjusted too but Shopify's reports do not reflect the correct sales total after the edit. Also, once Edit Order creates a duplicate order in Shopify, there are no options to correct the sales figures or reverse the "cancel" status on your original order.
YOU NEED TO KNOW - I learned the hard way that the actual sale and money transfer remains attached to the original order even though Edit Order cancels it. What an accounting mess this app creates!!
Dolls So Real Inc
I would love to give "Edit Order" a five star rating. The theory of the app is fantastic and my company could really use it. However, I was told that the ability to accept payments would be enabled shortly after I signed up. 1 1/2 months later, still not available but still be charged for the app. I am going to remove the app until they get the payment option on board. After reading other reviews, I now worry about the taxes, etc too. Perhaps just a few more glitches to work out for what could be a wonderful thing for my company