Reviews (307)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to edit orders post-purchase, a feature not natively available on Shopify. It supports various business models and allows for adjustments in order details, item additions or removals, and pricing changes. The integration with Shopify Flow for automation and new features like payment requests and product fulfillment marking are also well-received. Merchants appreciate the reliable performance and the responsive, helpful customer support team that actively uses feedback to enhance the app. This tool is essential for Shopify stores needing advanced order editing capabilities.

July 30, 2018

Technically 3 or 4 stars but all of the limitations are caused by the Shopify platform itself, not the app. Why most of this functionality is not built into Shopify I don't know and these guys are trying to make the best of a poor order management system.

Direct 4x4
United Kingdom
About 1 year using the app
March 18, 2014

This is an amazing app - it adds key functionality, and in a elegant and rock solid way! The additional ADD ORDER functionality is over the top - simple and easy.

Morfars.dk
Denmark
About 1 year using the app
December 10, 2020

We have used EditOrder for over a year now. We ship to wholesale account and direct to consumer. Wholesale accounts are constantly changing their orders. Even the DTC has changes. I can't imagine using Shopify if we didn't have EditOrder to make changes. I would have to go back to WooCommerc which is where we came from. Their support team is very responsive. I have had to contact them 3 separate times and they have always responded back quickly with answers that made send. In other words they correctly interpreted my problem. I have not found this to be the case with all other app support requests. I would rate them a must have for being able to edit orders in Shopify.

Surf Isurus
United States
About 1 year using the app
July 10, 2017

Great customer service, great app, very fair pricing, highly recommended !
Thank you team!

Montana West U S
United States
About 1 year using the app
April 10, 2019

We recently added this app to our grocery store. Because the actual weight of meat, seafood and deli items can never be known until you fulfill the order, there is a need to constantly edit the final sales price. This app is a Godsend. It does exactly what we need it to do and it works - And it is easy.

But here is the best part, the customer support provided by Cleverific is unequaled. I had a couple of issues (my issues, not the app's) at the outset and these guys stepped up to the plate and ran with the ball and solved my problems-- They really went over and above what was required -- I would give them 10 stars if I could.

The Meat King
United States
About 1 year using the app
Cleverific, Inc replied April 11, 2019

Thanks so much! We're so happy we were able to save you the frustration of having to go through hundreds of orders manually. If you need anything else, you know where to find us!

March 12, 2019

Absolutely fantastic App - Shopify should pay these guys 100 million dollars and make this default functionality - it's absolutely required, and absolutely does the job! The support is responsive and friendly, and no job is too small! Could not recommend more highly!

Accurascale
United Kingdom
About 1 year using the app
February 10, 2015

Great App! We use it almost everyday. Great option for when you need to add a custom item or when customer's call in to make a change to their order. Thank you for adding the custom product feature!

CutCardStock
United States
About 1 year using the app
June 26, 2020

This app saved us a ton of work when editing orders, requesting for additional payments from our customers and getting the latest order information. I love the team behind this app for their honest service and dedication to make this app better every time. Thank you everyone. Hope that business will be better for all of us as we fight through CoVid. Stay Safe!

Pasar Segar | The Fresh Market
Malaysia
About 1 year using the app
November 26, 2017

Super useful! I wish I could use the Payment Request feature!

Alba Paris Art
United Kingdom
About 1 year using the app
November 14, 2019

This app is a must-have!

They have a great help section with everything you could need to know laid out in front of you. If you can't figure something out, their support team is always very quick to help.

I don't know how we could even use Shopify without this app, it's been a lifesaver!

Creme Cycles
United States
About 1 year using the app
Cleverific, Inc replied November 20, 2019

Thank you so much for your review! We're happy to hear that you were able to find what you need from Edit Order's help section but our support team is always happy to help you out. :)