Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to edit orders, manage inventory, and handle special customer requests efficiently. It's ideal for businesses dealing with frequent order changes. The user-friendly interface, reliable performance, and "send payment" feature are highly valued. Merchants also praise the quick and helpful customer service. The app is recognized for effectively resolving operational challenges.

February 27, 2018

Amazing app, saves a hell of a lot of time!!
Works great, support is actually very helpful and support guys know everything. Super happy business owner - thank you guys!

Comfortgroup
Canada
12 months using the app
May 30, 2017

Love this app. Love the folks behind it. We use it to edit orders and are starting to use their latest feature, the ability to create orders. We have lots of phone orders and the Shopify experience does not let us add any properties, which is vital to our business. Edit Order has given us a UI that works. In addition, we had a question and they got back to us right away and were really open to hearing our use cases to make their product better.

Pike Place Fish
United States
11 months using the app
February 27, 2019

This is a great app that does exactly what the name says. It's quite simple to use and their support staff is easy to deal with if something goes wrong. Some functionality such as issuing refunds isn't in a perfect state, but the team seems to be constantly updating and improving. Overall this app is the way to go if you need to edit your online orders.

The Silk Road Spice Merchant
Canada
11 months using the app
Edited April 16, 2019

The Cleverific team is amazing! We had an issue that we couldn't reorganize products on the order. This was confusing our clients, because our main items were being input first and getting placed below the add-ons. We constantly were changing orders because clients needed add-ons (yay up-sells) to their order, but it was making the list look backwards. Now, we can reorganize our items to make it less confusing to our clients, and they love it (and we love it too)! Thank you to the Cleverific team for such a killer app, that in my mind, is a must-have for all Shopify stores! *I feel like I should clarify that this wasn't a feature that was in the app when we first downloaded, but realized it was something that we needed. They added this, because they obviously care about their customers and the experience with their app! Thanks again!!

Marching Show Concepts
United States
11 months using the app
Cleverific, Inc replied April 16, 2019

Thanks so much! It made our day to be able to incorporate your suggestions into Edit Order quickly. If you need anything else, you know where to find us!

February 21, 2018

I am blown away that Shopify does not have this functionality. Edit Order by Cleverific is exactly what you need if you take orders on your site and need to change/edit them in any way. Thank you!!!!!

Snoring Beagle
United States
11 months using the app
February 7, 2023

Saves time. Time = money. Good deal. I mainly use edit order to pull abandoned carts and create usable orders out them in a few clicks. Previously we would have to manually type up abandoned carts into a separate order. Edit order has saved us a ton of time by this feature alone.

GRAV® Wholesale
United States
11 months using the app
Edited September 15, 2015

Thoroughly recommend.

This app is an essential for us to run our business and it now works for us.

There are still a lot of improvements we would like but the good news is that communications with the new owners don't go into a black hole.
They are very responsive and inspire confidence that they are listening and really care about their customers. A refreshing change!

Capitalbadges
United Kingdom
10 months using the app
November 14, 2019

This app is really essential with any Shopify instance. It provides functionality that Shopify should have had all along, allowing you to Edit an order, removing or adding items, or just swapping variants.

Any issue we've run into has been resolved quickly by their support team, and they really take into account what users are requesting when adding new features.

Even when Shopify adds editing ability, we'll likely still use this app, as they've got the experience with what customers need, and are always extremely helpful. I've never waited more than a day before hearing from their support team, and they know their product! No first tier support to get through that gives useless suggestions like most apps.

I'd recommend this app to anyone and everyone using Shopify!

Mike's Bikes
United States
10 months using the app
Cleverific, Inc replied November 20, 2019

Thank you for this amazing review and recommendation! We're glad Edit Order's capabilities were able to help you. Please feel free to reach out to us anytime. :)

April 19, 2019

Great app, especially for companies offering customizable products, as it allows for rapid adjustment on a finicky customers order.

Table of Ultimate Gaming
United States
10 months using the app
Cleverific, Inc replied April 24, 2019

Thanks so much for the awesome feedback! If you need anything at all, you know where to find us :)

November 10, 2017

I really think this will be exactly what we need as soon as payment requests roll out to all stores. It's so nice to be able to edit the orders instead of leaving notes that sometimes get missed!

The Fluffy Penguin Company
United States
10 months using the app