Reviews (309)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing Shopify's order editing capabilities, allowing adjustments in shipping, taxes, and more. It reduces customer service workloads and increases satisfaction by simplifying order modifications. Features include order duplication, bundle management, and Shopify Flow integration, making it ideal for B2C and B2B operations. The app is noted for its reliability and seamless Shopify integration, with exceptional customer support and regular updates based on ...

December 11, 2018

Great App. Easy to install, easy to use right after installation. Very efficient tool. Recommended!

Rawlco Radio
Canada
About 1 month using the app
February 26, 2014

Ryan is brilliant, he made some changes we needed within the hour. I would give this app 10 stars if I could. BRILLIANT!!!

Skinny Mix
Australia
About 1 month using the app
Edited February 22, 2024

We have been using the reviewer for a year or so. Downsides are that it is a little pricey and if you use it after a sale it can double count total sales.
Positives are that it does enable one to modify a draft order much easier than Shopify's particularly clunky process and so it does save quite a bit of time. The interface with Shopify requires you to do an extra refresh for the changes to show ...

Stencil Ease
United States
About 2 years using the app
Cleverific, Inc replied February 12, 2024

We're really glad to hear that you're happy with your experience using Order Editor! Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this ...

February 2, 2018

The app does exactly what it should and also allows you to add product discounts, cart discount, line item properties and more.

In the instances I have to asked for some help the question was answered in a matter of minutes.

Elergy Cy
Cyprus
About 1 month using the app
May 4, 2021

bad customer service. they use a 3rd party app to pick up calls and take your info down and no one gets back. i didn't use this app and asked to cancel it and just realized i was charged all these months after telling them i wanted to cancel!

Sarah Musa
United States
Over 1 year using the app
Cleverific, Inc replied May 17, 2021

We apologize that our customer service didn't align with your expectations. When you first reached out, we were happy to refund your Edit Order subscription. However, to ...

April 5, 2019

The Edit Order app is excellent and well worth the cost - I've tried other app's, and they were worthless. Edit Order is a well thought-out, comprehensive app that integrates perfectly with Shopify. You may not use it every day; but, you'll be thankful you have it when you do need to change an order. An excellent feature that I love is that it preserves the previous versions of any order you ...

Avente Tile
United States
About 1 month using the app
September 30, 2014

This app is powerful, but unreliable. We've been using it several times a week for four months; expect the app to not be working for a day or so every month. The support team usually takes +1 day to respond to reports of downtime and fix the app.

Our shop really needs this functionality so I put up with it, but I wish someone else was doing this and doing a better job.

They also seem to be ...

Local Bushel
United States
About 2 years using the app
November 19, 2014

Yes. Yes. Yes! This app is wonderful. One click installation and it works. I used it immediately to create an order for a client that we wanted to send something for free. Great app. I highly recommend.

Virgin Hair Depot
United States
28 days using the app
Edited June 3, 2015

Love this app, but now it's not loading... As other reviews have said your support is terrible as multiple questions I've had are still unanswered. I figured those out myself but now that the program simply isn't working I'm at a loss.

Update: It seems that they have added a Helpdesk software! The app is truly wonderful! Shopify should take note. Now that their support is improving things are ...

Distil Union
United States
26 days using the app
October 23, 2019

The fact that you are selling an app that allows people to edit orders and NOT PROVIDE the function to send an order confirmation / receipt of their updated order with new total price is unbelievable. This should not be premium feature, its a BASIC REQUIREMENT after editing an order that they customer sees the new breakdown of prices and total cost.

Exact Tooling
United States
Over 1 year using the app
Cleverific, Inc replied October 23, 2019

We're sorry that your experience with us not what you expected. We've been diligent about reaching out to you over the last month about this and did not receive a reply. We ...