Editorify ‑ Product Reviews , 436 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to import reviews from various platforms, boosting sales significantly. They find it user-friendly and value the extra features like video/image downloading. The app's seamless Shopify integration and theme compatibility are also praised. Merchants commend the customer service for their quick and efficient problem-solving. The app's affordability and feature-rich offering compared to pricier alternatives is a highlight for many.
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The app is awesome, and every time I had a question or encountered an issue, the customer support team was there to help me out. They were patient, and knowledgeable, and went above and beyond to ensure that I had a positive experience. In particular, I want to give a special shoutout to Mike
this app raised my sales a lot, team always help with all questions, thank you so much, keep up developing your app
Thanks for the review, we are always here to support you.
I was unhappy with my experience with the app and they reached out to me in minutes to try to troubleshoot this. I appreciate their concern and care for customers. I cannot speak to the quality of the app because I already found another alternative, but I can say the developer really does care.
good so far still didnt use though...........................................................................
The team was very helpful! They helped me to properly integrate the app with my stores theme. I recommend. Thank you Mike!
Thanks for the feedback; we're happy we could help you.
Editorify seems to have many shortcomings in its service. The slow response time, numerous bugs, and lack of technical guidance and assistance for customers are serious issues. Despite having the advantage of working with major Ecommerce companies in Southeast Asia, expanding to other platforms for learning and broadening Ecommerce presence could be beneficial. However, if technical problems and poor service persist, it can be quite disappointing for customers. The comparison with services like judge.me, which offer assistance and guidance without any cost, is an important point of evaluation. Giving a 1-star rating is already quite generous considering the experience i've had. Hopefully, Editorify can address these issues to improve customer experience in the future, especially for its CEO's attention.
We have responded to all of your emails in the past few days, with a maximum response time of a few hours between each email. You can watch a video of the email conversation and response time here:
https://app.usebubbles.com/fwPXGAgD94gaXsWGbnH3b6
Please note that our response time is a maximum of 24 hours during the weekdays and may be slightly longer on weekends. We are here to support you and resolve any issues you may have.
Great response and assistance in resolving an app conflict. Up and running the way we would like. Thank you for your assistance.
Good one
Gostei muito, fácil e rápido... excelente!
perfect