Reviews (467)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to import and display reviews from platforms like Amazon, AliExpress, and Etsy, which boosts sales and builds customer trust. They value features such as video/image downloading, review editing, and content filtering for enhancing store credibility and user experience. The app is praised for its easy setup and smooth integration with Shopify. Additionally, its responsive 24/7 customer support is noted for effectively resolving issues quickly, making it a valuable tool for improving store functionality and customer satisfaction.
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That was EASY! I was on hold with another product review app that I was using. They could not figure out why their import reviews were not working. While waiting I did a search and found Editorify and imported 3 Reviews before the agent returned asking to escalate the matter.
Thanks for sharing your experience! If you need any further assistance or have suggestions, feel free to reach out (support@editorify.com). Happy to have you on board!
amazing app thanks for developer free plan please increase 100 reviews solid app for shopify website and customer buy manys products easily with the help of your reviews app.
🙌 Thank you for your feedback! We're thrilled to hear that you're enjoying our app and finding it helpful for your Shopify website. 😊 We appreciate your suggestion to increase the number of reviews, and we'll definitely take it into consideration. If you have any other feedback or questions, feel free to let us know! 👍
Great application, easy to learn, very responsive support!
Thanks for the feedback! If you need any assistance, feel free to reach out!
CHARGES YOU FOR ANY REVIEWS TO BE POSTED EVEN WITH FREE PLAN
Thank you for your feedback. Upon double-checking, no charges were made to your store. i believe you got confused with another app or with Shopify monthly fees.
Additionally, you can email us the invoice for review. If any errors are found, a full refund will be issued.
Note: The automatic approval of new customer reviews in your Editorify settings is currently disabled in your store. -> https://cln.sh/rXVj2G3n
To have your reviews approved automatically, activate this feature in the Editorify dashboard under general settings. If you need assistance with this process, feel free to ask for help.
This is the most amazing solution to reviews for online stores that needs prove of sales. Their customer service is top notch they responded to my email with immediate effect and helped me resolved my coding problem, all I did was to invite them and the job was done. Brilliant!! Am so impressed..
Thank you for the feedback! We're glad you're enjoying the service.
good so far still didnt use though...........................................................................
Great App! Did everything I needed plus some. Only had one small problem. Emailed support and it was solved in two hours. Makes the chore of getting and managing product reviews a much easier task. Can't ask for much more than that!
Editorify seems to have many shortcomings in its service. The slow response time, numerous bugs, and lack of technical guidance and assistance for customers are serious issues. Despite having the advantage of working with major Ecommerce companies in Southeast Asia, expanding to other platforms for learning and broadening Ecommerce presence could be beneficial. However, if technical problems and poor service persist, it can be quite disappointing for customers. The comparison with services like judge.me, which offer assistance and guidance without any cost, is an important point of evaluation. Giving a 1-star rating is already quite generous considering the experience i've had. Hopefully, Editorify can address these issues to improve customer experience in the future, especially for its CEO's attention.
We have responded to all of your emails in the past few days, with a maximum response time of a few hours between each email. You can watch a video of the email conversation and response time here:
https://app.usebubbles.com/fwPXGAgD94gaXsWGbnH3b6
Please note that our response time is a maximum of 24 hours during the weekdays and may be slightly longer on weekends. We are here to support you and resolve any issues you may have.
good customer support service
An extraordinary application and first-class technical support, they resolved all my doubts within minutes, and the attention was incredible.
Thank you for sharing this positive feedback about Editorify's excellent app and customer service. We appreciate you taking the time to leave such a thoughtful review highlighting the app's ease of use, customization, and integration with Shopify. Please don't hesitate to reach out if you need anything else.