Reviews (274)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its accurate delivery estimates and customization options based on customer location and product type. It's praised for its ease of use, cost-effectiveness, and quick, helpful support. Ideal for stores with large catalogues, it can handle high volumes and displays delivery times at checkout, enhancing transparency. Some merchants noted improved conversions, and its Amazon-like delivery estimates are well-received. It syncs with Shopify and updates product settings.

January 14, 2022

We have been using the estimated delivery app for about a month now and we are more than happy both with the funcitonality and the customer support! The team was very friendly and quick to address issues and bugs within 24 hours. The app is easy to use, offers the option of setting different estimated delivery dates for products and collections as well as setting dates manually as holidays so that they are not counted in the calculation. All in all it is a brilliant app and we highly recommend it! Thank you UpperCommerce :)

Myrtle and Soap
Germany
23 days using the app
Channelwill replied January 20, 2022

Hi there,

Thank you for your approval. We are glad that we can help you. If there is anything else we can help with, please do not hesitate to contact us.
Thanks again for your support.

Regards
Anne

February 22, 2023

Lisa is very impressive. Her customer service is great. All my issues were solved immediately and I did not have wait for response. thanks Lisa

Scrollify
United Kingdom
22 days using the app
January 3, 2022

Recomendo esse aplicativo a todos da Shopify, muito simples de utilizar e facilita muito ao cliente.

Épica Store
Brazil
22 days using the app
Channelwill replied January 4, 2022

Olá,

Obrigado pela sua aprovação. Valorizamos seus comentários e seu apoio significa muito para nós. Somos uma equipa jovem e o seu apoio dá-nos coragem para seguir em frente. Se houver mais alguma coisa que possamos ajudar, não hesite em nos contatar.
Obrigado novamente por seu feedback.

Que diz respeito,
Anne

June 19, 2023

gentili e disponibili .........................................................................................

Il mio negozio
Italy
21 days using the app
Channelwill replied June 21, 2023

Grazie per i tuoi commenti positivi sulla gentilezza e disponibilità del nostro team. Siamo felici di sapere che abbiamo soddisfatto le tue aspettative e speriamo di continuare a fornirti un servizio eccellente. Grazie per aver scelto la nostra app!
-nona

June 12, 2022

excellent support! ETA is a great platform where people can really increase their conversions because people need to really know the exact shipping delivery times. Great app and support!

CARsable
Romania
21 days using the app
January 1, 2022

this is exactly what i want to do. and thank you for support. They help so fast when you have a problem.

SY STORES
United Kingdom
20 days using the app
Channelwill replied January 4, 2022

Hi there,

Thank you for your approval. We are so glad that we can help you. Your support brings us courage to move on. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your feedback. Have a nice day~

Regard,
Anne

February 11, 2022

Very good and fast customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

CRELL
Hungary
16 days using the app
Channelwill replied February 12, 2022

Hi there,

Thank you for your approval. We are trying our best to offer better service. If there is anything else we can help with, just feel free to contact us.
Thanks again for your support. Have a nice day~

Regards
Ruby

December 11, 2021

I liked the app. It does what it promises. The customer service solution was also very handy. The team was very helpful.

The Pet Mart
Australia
About 1 year using the app
Channelwill replied December 12, 2021

Hi there,
Thank you very much for your approval and feedback! And we are so glad that we could help you! Our team always keep trying to continuously improve our app and service! And we are so glad to hear all of the users feedback and suggestions! If you have any problems or suggestions, just feel free to contact us and we will try our best to solve them and improve our app so that we can give you a better using experience!

Regards,
Allen

February 9, 2023

This is a great app that can provide my customers with an Estimated time of arrival of any and all the item they can and will purchase.

Rahzchest
United States
12 months using the app
Channelwill replied February 9, 2023

Dear Rahzchest,

Greetings! I wanted to extend my sincerest thanks for taking the time to share your feedback with us through the survey. Your input is of great value to us and helps us strive for excellence in our services.

We regret to hear that we have not met your expectations, but we are grateful for the opportunity to learn and improve. Your feedback demonstrates that there is room for growth, and we are eager to do better.

If you could kindly share with us what we could do to effectively improve your experience, it would be greatly appreciated. We are eager to hear your thoughts and suggestions.

Thank you once again for your feedback and have a wonderful day!

Sincerely,
ETA Support team

July 19, 2022

Awesome app. Very easy to use with many customizations. Their support is also very fast. Only thing is new products take some time to show in the app catalogue.

Explaska
India
14 days using the app