Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and its ability to enhance direct communication with customers. It's praised for its responsive customer support, customization options, and smooth operation. The app's standout feature is its integration with Facebook live chat, which aids in generating organic customers and improving customer service. The proactive support team is also highly commended for efficiently resolving issues.

July 20, 2022

Joy <3 was very nice and understood my problem right away. My website's widget was not displaying, and she fixed it immediately. I am happy to receive great customer service, and I'm looking forward to receiving my clients' questions through this chat app.

https://fidgettrendz.com/
United States
5 months using the app
Omega replied July 21, 2022

Thanks a ton for taking some of your time to share these great comments! 🥰🥰🥰Feel free to reach out any time if you have any questions or if we can help along the way. Your review is very much appreciated! 🙌
Best wishes,
Joy

Edited September 14, 2021

I use this app to help me do store sales, I used this app for the first time, expect better than I thought

Ant Auto Supply Store
China
5 months using the app
Omega replied September 14, 2021

Hi Ant Auto Supply Store,

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Omega Team

July 9, 2020

Perfect and fast support. After I installed the app it did not work. Asked support and they found that one code line was missing in my store.
Once I added it to theme.liquid - it worked

I HANDMADE IT
Ukraine
5 months using the app
May 7, 2024

Had problems at first but their customer service was great and provided me with solutions

Doubly PH
Philippines
April 28, 2021

I am using this app for my Business. Excellent service received recently. Keep adding more features in the Free plan.

Seo Digital Club
Australia
5 months using the app
May 6, 2024

The App is very easy to use. The customer is very helpful. They solved the problem very quickly. Thanks so much

Niomi Jewellery
Hong Kong SAR
November 5, 2021

4am in the morning, I had an issue. It was tackled and solved within 20 minutes. Excellent customer service!

Athena's by Katie Amero
United States
5 months using the app
Omega replied November 5, 2021

Hi Athena's by Katie Amero,

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Omega Team

November 9, 2019

Really easier to use and fast installation! cannot ask for a better app to have quick contact with your visitor!

oh-O Train
Canada
5 months using the app
Edited June 22, 2021

User friendly, Direct to the point, and Awesome support. Definitely recommended to a newbie or advance Shopify user.

FORESTAR
Australia
5 months using the app
May 5, 2020

Great app and amazing support!
Had an issue with the way I had set it up and had my issue fixed in minutes allowing my customers to keep in touch :)
Definitely recommend for everyone!

Forest Touch
United Kingdom
4 months using the app