Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, seamless Facebook integration, and effective customer communication. They value its customization options, smooth operation, and ability to handle pre-sales issues. The responsive and helpful customer support team is also praised. Offering a comprehensive free version, it's an affordable choice that improves customer service, increases conversions, and allows offline messaging. It's a recommended tool for swiftly addressing customer queries and enhancing the customer experience.

March 5, 2022

Easy setup, customization and responsive support for any hiccups. Very happy with the app and support team.

SproutBoxx
United Kingdom
About 2 months using the app
Omega replied March 6, 2022

Hi SproutBoxx,

Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with our app. We are committed to providing outstanding service for the customer and it’s great to know that we’re meeting this goal.

Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Best regards,
Kaylee - Omega Team

December 12, 2019

I highly recommend this app because it works better than any chat bot and indirectly increases traffic on your facebook fan page.

iniminiperu
Peru
About 2 months using the app
December 15, 2019

great way to easily communicate with customers! Super simple to setup and works seamlessly with your shopify and messenger accounts

Tanouk Apparel
Australia
About 2 months using the app
June 23, 2021

We are glad to be able to chat with our customers live with this app. Also, really helpful Omega customers support team.

Carolinashop.lt
Lithuania
About 2 months using the app
August 15, 2022

I highly recommend to everyone use this app personally I’m using for my brand it’s Helped me a lot customers get automatically emails whenever orders get any updates so it’s this really amazing app and show to my customer live updating on my store must try it once for sure you’ll like it

Dlav
Cyprus
About 2 months using the app
Omega replied August 16, 2022

Lost of and Thank you so much! 🙏🏻😊🙏🏻😊🙏🏻😊 Glad to hear you've found our app easy and helpful to work with your business. That is our goal. Let’s rock together 🔥🚀

May 25, 2020

This app is awesome. It helps improve me website to be easily contacted. I really recommend this app. And it is also free. Please visit my store(https://uxerfits.com/)

UXERFITS
Philippines
About 2 months using the app
Edited June 11, 2020

5 stars for a very good working live chat app. it is really easy to costumize and set up with your own website. I highly recommend this app to everyone.

MP Premium
Switzerland
About 2 months using the app
February 18, 2020

I found this app on my competitors' site, it works great. I hope I can offer the same customer service for my potential clients. Their is always room for improvement, I just haven't figured out what needs to be improved yet. :P

Voxa Bright
Canada
About 1 month using the app
May 21, 2020

Great app . very easy to install and easy to move where you want on the store. very responsive customer services. would defo recommend. we tried a few and this one Just worked the best. had a few questions and they were resolved va ntant chat . highly recommended!

Luxus Teak
United Kingdom
About 1 month using the app
December 16, 2021

She was kind, fast, and accurate. I can say that the excellent customer service is in her vains. Thanks!

Zafreesia
Hungary
About 1 month using the app
Omega replied December 16, 2021

Hi Zafreesia

We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Kaylee - Omega Team