Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and its ability to enhance direct communication with customers. It's praised for its responsive customer support, customization options, and smooth operation. The app's standout feature is its integration with Facebook live chat, which aids in generating organic customers and improving customer service. The proactive support team is also highly commended for efficiently resolving issues.

July 10, 2023

Great app. Has helped immensely in helping customers getting in touch with us, pre-purchase. Also, support has been great in solving some simple installation issues.

Isleofeden
New Zealand
About 3 years using the app
Omega replied July 12, 2023

Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service support and app as 5 Star as we strive to provide just that for all our customers. We appreciate your time to leave such kind words!

August 3, 2023

I'm still getting the hang of the app features but everything I ask if I can do is possible and the chat support is great. They have even taken the time to raise issues on my site that aren't specifically linked to Ping Me too.

LevanteShoes
Australia
8 months using the app
Omega replied August 6, 2023

We’re very grateful for customers like you and hope we can stick with you for years to come! In case you have other feedback to us, please don’t hesitate to contact us at any time. 😇😊

December 12, 2023

Great team, fast responsive, helped us with FB connection troubles

Goosetea
Australia
4 days using the app
Omega replied December 13, 2023

That's fantastic to hear! 🌟 We're thrilled that our team was able to assist you with your FB connection troubles and provide fast and responsive support. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure your experience remains excellent! 😊👍

May 6, 2024

The App is very easy to use. The customer is very helpful. They solved the problem very quickly. Thanks so much

Niomi Jewellery
Hong Kong SAR
June 23, 2023

I had the pleasure of working with Anna from Pigme Facebook Messenger chat, and I am incredibly grateful for her invaluable support in setting up the app on my shop. Anna went above and beyond to ensure a seamless integration, providing step-by-step guidance and promptly addressing any questions or concerns I had. Her expertise and knowledge of the app were evident as she patiently walked me through the process, making it easy to understand and implement. Anna's dedication, responsiveness, and exceptional customer service truly made a difference in the success of my shop. I highly recommend Anna and Pigme Facebook Messenger chat for anyone seeking reliable and efficient assistance. Thank you, Anna, for your outstanding support!

LAVISH BEAUTIQUE
South Africa
2 months using the app
Omega replied June 23, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

July 18, 2023

Helpful support team. Hope this app goes well in our store. Helpful support team. Hope this app goes well in our store.

Moonkie
Hong Kong SAR
9 months using the app
Omega replied July 20, 2023

Thanks! It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team received your feedback – they'll be thrilled to hear your kind words.

June 10, 2023

Excellent service. Very good application. I think this plugin will play a crucial role in our customers' shopping experience. Recommended!

Millytree
United States
3 months using the app
Omega replied June 12, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

July 31, 2023

Very useful tool and good customer service from the support team. I recommend this tool. Connected my facebook account with ease.

Nuttall Henderson Jewellers
New Zealand
10 days using the app
Omega replied August 4, 2023

Thank you so much for your 5-star review! We will share this with the whole team to let them know to keep up the amazing work.
Cheers from Tracy

July 12, 2023

Excellent! all my problems were resolved and the staff member was really kind with me! I recommend it

igloowy
France
25 days using the app
Omega replied July 17, 2023

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

November 3, 2023

very good.

ROSEHUE
China
About 2 months using the app
Omega replied November 9, 2023

Thank you for the excellent feedback! We're delighted to hear you had a positive experience. If you ever need further assistance, feel free to reach out. Cheers! 🌟😊