Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and smooth integration. They value the live chat feature and Facebook Messenger connectivity for real-time customer interaction. Customization options, such as chat box color changes, are also praised. Many merchants commend the support team for their quick and effective assistance. This free tool is seen as beneficial for boosting conversion rates and customer trust.

April 15, 2019

I use this app for easier access for my customers to contact the us directly and talk to a real person in helping them purchase our products. It's a great app since it also has a BOT which also helps in simple questions such as size, shipping, payment details etc. and it directly links to the page for answers.

Their customer service is great as well. It's easy to reach out and they help you instantly!

Private Storey
Philippines
Almost 3 years using the app
Autoketing replied April 15, 2019

Dear Private Storey,

Thanks for your review, your feedback is our motivation!

Autoketing team,
Regards!

January 22, 2020

This is a great app, and it does exactly what it says and then some. It has been the best chat option for me, so far. I have used this app for the better part of a year.

Dearest Fawn
Canada
Over 1 year using the app
March 26, 2020

很好用。如果再優化一下個畫面更好,特別是有個回覆時間。能屏蔽這個時間更好。總的來說效果可以。客戶使用手機都能打開聯繫我們客服。真喺好感謝開發人的提供使用THANK YOU ,值得推薦給大家使用。畫面改的豪華一點就完美了

PYMAN
Macao SAR
About 1 year using the app
June 28, 2019

Minimally customizable, it serves a big purpose. Since we have added it, we have had many interactions!

daVoria jewelry
United States
About 2 years using the app
September 12, 2019

Love the t-shirt great quality! Will definitely come back and shop for more products. Very fast delivery!

Nurseutopia
United States
Almost 2 years using the app
Edited March 20, 2019

Works great and easy to implement into your website! The helpdesk is also quick in answering your questions.

My✮Dog✮Rocks
Netherlands
Over 2 years using the app
Autoketing replied March 20, 2019

Dear My✮Dog✮Rocks,

Thanks for your review, your evaluation is our motivation!

Autoketing team
Regards!

April 11, 2019

Great app, you can customize your chat button and it's very easy to use. Also, the customer service is helpful and answers quickly.

MIYETTE
France
Over 2 years using the app
Autoketing replied April 11, 2019

Dear MIYETTE,

Thanks for your review, your feedback is our motivation!

Autoketing team,
Regards!

December 22, 2020

This app is working exactly as I need it to. There is basically no delay in the message system, so I can quickly answer any questions that a customer may have quickly and conveniently by using Facebook Messenger.

ADI Machining
United States
5 months using the app
Autoketing replied December 22, 2020

Thank you for your review. We are very happy to hear that you are satisfied with our application.
Email us or start a live chat if you have any issues with the app.

Sincerely,

Edited December 12, 2020

This app is good. And a lot of functions have been added to the updated version -- especially the chat box to encourage customers to subscribe and copy promo code. I foresee it will come in handy to the customers.

CurveeB
Malaysia
Over 2 years using the app
Autoketing replied March 1, 2019

Dear CurveeB,

Thanks for your review, your evaluation is our motivation

Autoketing team
Regards!

January 27, 2020

Work like magic loved it.
At first, was doubt about this app after reading an unpleasant feedbacks from disappointed users.

Car studios
Australia
About 1 year using the app