Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, customization, and seamless integration with Facebook Messenger. They value its real-time communication feature, which improves conversion rates. The chatbot function is praised for automating responses to customer queries, enhancing service efficiency. Many commend the support team for their prompt and helpful assistance. The app is widely used across various industries, contributing to customer trust.

January 27, 2023

after playing around with the app settings it is not showing up on my page.

JJ'z Designz
About 3 hours using the app
Autoketing replied January 27, 2023

Thanks for your review. Do you turn on app embed in theme?
Please read this instruction https://autoketing.freshdesk.com/support/solutions/articles/42000081459-how-to-set-up-facebook-chat-box-marketing-
We will contact you to support further.

Edited December 4, 2019

can't figure out if it works or not. no analytics of how many customers actually use it, will run it for more time

Jelly Fabrics
United Kingdom
5 months using the app
Autoketing replied December 9, 2019

Thanks for your feedback. We check and see our app works in your store now.
Our app doesn't have the feature to count how many customers actually use it.
Please sympathize for us.
Kind regards

June 18, 2020

We cannot configurate a lot the chat (time to appears, if we want to have it since the beginning of in certain pages etc...)

4 months using the app
Autoketing replied June 18, 2020

Thanks for your review. We haven't launched the features you mentioned yet. The team is working hard to release more updated features. Hope the upcoming version meet your expectations.

Your friend,
Autoketing Team.

July 2, 2019

It's really good, could see it coming to use.. but it's just a basic messenger app with some extra features. It does have it's own bugs too. One of them being really annoying for mobile customers, the message that automatically pops up despite being disabled still pops up on mobile sites, it covers a good percentage of the viewing area and therefore could become increasingly annoying to any customer. What's worse is that the X on the chat box doesn't even close the bubble, you have to actually tap the button. Could see it pushing away customers so I'll be disabling this for now, it might just be a bug with the "Venture" theme not playing well with it.

United Kingdom
3 months using the app
September 23, 2019

I used FB Chat to enhance by business. The route to it is narrow and tough. Hope to pass through the terrains with less struggle. Not technically inclined and hope you could come out with 1) simple SOP for the beginner and 2) Intermediate for the learned user and 3) Advance SOP for the expert user.

Universe At Door
3 months using the app
August 29, 2019

Chatbox was working fine, now it won't open up and I can't seem to get a response from support after trying several times!

Manic Muscle Labs
United Kingdom
3 months using the app
Autoketing replied August 29, 2019

Dear Manic Muscle Labs,

Sorry to hear that, our support team will contact you soon to resolve your issue, if you have any issue please let us know via email support@autoketing.com

Best regards!
Autoketing team

January 29, 2021

When i chatting with store, chat box being transparent and normal. It repeats when I push to space button every time. Probably this is a bug but I think you have to solve this problem. Have a nice day

alchaa design
About 2 months using the app
Autoketing replied January 31, 2021

Thanks for your feedback. Our developers will check this issue.
Please contact us if you have any questions.


February 25, 2020

Just installed it. Haven't used it. But installation was super easy, so that's a start. I'll check back in once I've had some experience with it.

About 1 month using the app
Autoketing replied February 26, 2020

Thanks for your review. Please contact us if you have any questions.
It'd be great if you update the review when you satisfy with our app.
Best regards

May 22, 2019

I havent used the app yet so there isnt much input that I can put i yet but when I try it I will come back and leave another review.

Candy's Closet and Auction
United States
About 1 month using the app
Autoketing replied May 22, 2019

Dear Candy's Closet and Auction,
Thank you for your review, if you have any problem please let us know via email: support@autoketing.com or live chat in dashboard.
Thank a lot!

February 17, 2020

so easy! looooooooooooooooooooooove it. really guided. not expensibe actually quite affordable. one of my fav apps

United States
14 days using the app