Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy use, customization, and mobile compatibility. They value its seamless integration with Facebook Messenger and direct communication with customers. The chatbot feature is praised for handling simple customer queries, saving merchants time. The support team is noted for their quick and helpful responses. Some merchants report improved conversion rates and increased sales due to the app's ability to identify and fix store issues. The app is also commended for not including its own branding on the chat box.

Edited February 1, 2020

Outstanding app, never had an issue with it. Easy to use and customer service is amazing!. Would definitely recommend for anyone one with a website.

South Noise
United Kingdom
Almost 2 years using the app
December 13, 2018

Oriana is SUPERB!!!!! I am not a computer savvy person but this CS rep ROCKS!!!!!
The app is really easy to install I just don't like to get anything wrong.
Thank you Oriana.

ChaiimCouture
United States
Almost 2 years using the app
November 1, 2018

Easy, simple and fast setup. What's not to like? Looking forward to help my customers in this fantastic chat function.

Sophies.dk
Denmark
Almost 2 years using the app
August 30, 2018

Good to use!!! No problems....

Le Lematec Direct
United States
Over 1 year using the app
December 7, 2020

I really like it,I really like it,With this APP, my work is more convenient, and the communication with customers is also much more convenient.

Shophot
United States
Over 1 year using the app
Autoketing replied December 7, 2020

We're very pleased to hear your feedback.
If you need any help, please contact us. We're willing to support you.
Best regards

Autoketing team

May 29, 2022

I used this app to help me set up my first chatbot. I love the way that each section suggests what to do and helps me along. Thanks for such a great app!

naturActiiv Health
United States
Over 1 year using the app
Autoketing replied May 29, 2022

Thanks for your review. We try our best to support merchants. It'd be great that you like our app.
Please contact us if you have any questions.
We're ready to help you.

Sincerely

October 2, 2018

This app helps me a lot in contacting my customer instantly. It's good that the customer do not need to be redirected to a login page but easy in operation

T&M River
Hong Kong SAR
Over 1 year using the app
January 22, 2020

This is a great app, and it does exactly what it says and then some. It has been the best chat option for me, so far. I have used this app for the better part of a year.

Dearest Fawn
Canada
Over 1 year using the app
July 6, 2018

This app helps communicate with your customer in real time. It already won me an order and in the same time helped me to discover a wrong setting with a discount which the customer signaled it and then made the order after the problem was fixed.
It’s a must have.
I also appreciate that they don’t place their logo under the “Chat with us” button, as other similar apps do.
Thank you guys for a good app and your fine work!

Nice Cool Gifts
United States
Over 1 year using the app
May 23, 2020

The app make integrating Facebook Messenger so much better. Now the Messenger icon and popup fit our branding. A+++

Beauty Ritual
Canada
Over 1 year using the app
Autoketing replied May 24, 2020

Thank you for taking the time to give us a review, your feedback is highly valued and it helps Autoketing team maintain outstanding quality levels for our customers.

Your friend,
Autoketing Team.