Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its precise tracking capabilities, user-friendly interface, and smooth integration with Shopify. They value its customizable events, detailed insights, and compatibility with checkout updates and catalog creation. The app's dashboard provides clear results and works well with other apps. The support team, especially Tracy, is praised for their quick response and technical knowledge. It's particularly beneficial for those using Facebook advertising, especially with the iOS 14 update, as it surpasses Shopify's own solution in accuracy.

March 26, 2024

Amazing support got my issue fixed instantly with the pixel not firing

MilanoBello
United Kingdom
14 days using the app
Omega replied March 27, 2024

That's fantastic to hear! 🎉 We're thrilled that our support team could assist you promptly and get your pixel firing correctly in no time! 🔥 If you ever encounter any more issues or have questions about our Omega Facebook Pixel Ad Report app, feel free to reach out. We're here to ensure your experience remains seamless! 😊🚀

February 19, 2024

Very good! Customer service was also very patient in helping me out. Worth recommending!

SheCurve
United States
About 1 month using the app
Omega replied February 22, 2024

Thank you so much for your positive feedback! 🌟 We're thrilled to hear that you had a great experience with our customer service team and found them to be patient and helpful. Your recommendation means a lot to us! 😊 We look forward to serving you again in the future!

December 12, 2023

Omega is an app we've used for several years and it has always done a good job of tracking data for FB. We appreciate Rosie's technical support, which is timely and efficient. Helped us improve the data tracking code for cart and checkout. Highly looking forward to the results of the improvements.

Hanna Nikole
Hong Kong SAR
8 months using the app
Omega replied December 13, 2023

Thank you for being a loyal Omega user! We're thrilled to hear that Omega has been effective in tracking Facebook Ad data over the years. We appreciate your positive feedback on Rosie's timely and efficient technical support, helping enhance your data tracking code for cart and checkout. We share your excitement about the upcoming improvements and look forward to continuing to provide value. Thanks for choosing Omega!

January 18, 2024

Great customer support,
If there is something wrong in the app they will message you even if you didnt realize the error was there. all in all great data and fantastic customer support.

Bolo Butikk
Netherlands
6 days using the app
Omega replied January 23, 2024

👏 Thank you for your kind words! We're delighted to know you appreciate our great customer support. 🌐 Our team is always on the lookout, ensuring everything runs smoothly for you. 💬 It's our pleasure to catch those unnoticed errors and provide fantastic support! 🚀 We look forward to continuing to exceed your expectations. 🌟 #CustomerSupportChampions #DataMasters

February 15, 2024

Great app, fast and expert help from the support team when you have issues!

By Lenz
Belgium
About 1 month using the app
Omega replied February 18, 2024

Thank you so much for your positive feedback! 😊 We're thrilled to hear that you find our app great and that our support team could assist you promptly. If you ever have more questions or need further assistance, feel free to reach out. Happy to have you on board! 🚀

February 15, 2024

Really helpful app! highly recommend!

Beepit
Trinidad & Tobago
5 months using the app
Omega replied February 18, 2024

Thank you for the kind words! We're thrilled to hear that you find our app really helpful. Your recommendation means a lot to us. If you ever need further assistance or have any questions, feel free to reach out. We're here to help! 🌟😊

April 2, 2024

Great app, good customer service. They respond very quick.

Revere
Netherlands
28 days using the app
Omega replied April 4, 2024

Thank you for your positive review! 🌟 We're delighted to hear that you find the Omega Facebook Pixel Ad Report app great and that you're satisfied with our customer service. We strive to provide quick responses and excellent support to our users. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help! 👍👩‍💼

February 2, 2024

So far I like the Omega app and the customer support I received from Tracy and Niel has been incredible. Thank you!

Novenza.de
Netherlands
28 days using the app
Omega replied February 5, 2024

Thank you for your feedback! We're thrilled to hear that you're enjoying the Omega app and that Tracy and Niel provided you with incredible customer support. We'll be sure to pass along your appreciation to them. If you have any further questions or need assistance, don't hesitate to reach out. We appreciate your support! 🌟👍

March 5, 2024

Talked with Niel very helpful and active to help you with more issues

Ameka Zürich
Netherlands
About 2 months using the app
Omega replied March 8, 2024

🌟 Delighted to hear about your positive experience with Niel! 🚀 At Omega, we're committed to providing helpful and active support to address all your concerns. If there's anything else you need assistance with or if you have additional questions, feel free to reach out. Niel and the entire team are here to help you succeed! 💪💬 #NielRocks #ActiveSupport #CustomerSuccess 🌟🛠️

Edited April 10, 2024

Thank you for setting up the settings. Your assistance in configuring everything correctly is greatly appreciated. Your attention to detail and effort have made a significant difference.

Following my earlier feedback:

I've tried a bunch of other tracking apps, including GTM/GA4, but none of them really worked out. The event match quality never went above 6.9. Also, the customer service knowledge at these other apps was pretty disappointing. So, I've gone back to using Omega, and honestly, they're just the best. Their customer service is top-notch, with the technical know-how to actually fix issues instead of just complicating them. Plus, the tracking is smooth and quick in Meta Ads Manager, and the event match quality is the best I've seen, hitting 8.3.

Lumingo
Netherlands
3 months using the app
Omega replied December 17, 2023

🌟😊 We're glad that we could assist you in setting up the settings and ensuring everything is configured correctly. Your appreciation means a lot to us. We always strive to provide attention to detail and put in the effort to make a significant difference in our customers' experience. If you have any further questions or need any more assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction! Thank you for your kind words! 🙌🎉