Reviews (286)

Overall rating
4.2
Counts per rating level
  • 71% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless syncing of Shopify product catalogs with Facebook, ideal for dynamic retargeting ads. It supports large inventories and maintains accurate product details across platforms. The app offers customization for images and supports multiple languages, with a free version available for up to 1000 products. Merchants also note the responsive support team and increased sales from enhanced online visibility.

Edited May 30, 2018

Doesn't let you change google product category!

I did read the documentation and Google shopping channel doesn't work if your currency isn't USD.

STAY AWAY if your store currency isn't USD.

Thinkgirl
Pakistan
5 days using the app
June 19, 2018

Pathetic app, doesnt work gives memory buffer error.

Shopliftersbay
United States
5 days using the app
September 6, 2018

DO NOT USE THIS APP. Literally the worst app I have ever used on shopify. Because of the way it uploaded my products to Facebook's catalogue it ruined the way my products were showing on Instagram (didn't show the before and after sale price, as it had been showing before). But when I asked the app developers about it they said I had to get the premium version for these to display properly.

After back and forth and them taking ages to reply I ended up deleting the app and deleting Facebook from Shopify in an attempt to reboot my store and get the products displaying correctly again. Now it won't work and nothing connects.

Biggest waste of time I've ever had. Incredibly frustrating and absolutely no help from the developers. Horrendous experience.

Pretty Without Pink
Australia
4 days using the app
March 3, 2023

Bom dia
Minha nota seria 0 péssimo
Este aplicativo não é possível a tradução em português o que dificulta,

Loja Vizara
Brazil
4 days using the app
Flexify AG replied March 22, 2023

Hi Loja Vizara,

Thanks for your message. Although our app is not available in Portuguese, we are happy to help with any questions or issues.

Email me directly at daniel.heier@flexify.net if you need assistance, please.

May 6, 2019

I tried the free plan and it is useless, don't use it ever because you will get zero results, since they don't help customers with free plan then I didn't try any other plan, because it doesn't make sense if you offer a free plan just to let people buy the paid one, i tried AWESOME FACEBOOK FEED, it is paid app and it helped me a lot and i recommend it, from my experience I don't recommend Flexify

shopping zone
Jordan
4 days using the app
August 4, 2016

it does NOT work and I keep getting errors. I followed their instructions and got the URL but Facebook kept saying the URL address is wrong. I emailed them a couple times and didn't get any response! DISAPPOINTED!

Homengardenproducts
United States
3 days using the app
May 5, 2018

Does not work. I get: Request timed out

Mookyboutique
United States
2 days using the app
September 16, 2020

This app create a single product for each variants that u have on your store
That's crazy
Use integrated plugin on Shopify its free and lot better

NavaShop
Cape Verde
4 days using the app
Flexify AG replied September 17, 2020

Hi NavaShop,

This is Daniel from Flexify. Sorry to hear you are having trouble. The issue you are having is actually a feature of Flexify and not a bug. It can easily be turned on and off in the app’s interface.

Please do not hesitate to reach out if you have any further questions!
daniel.heier@flexify.net

June 12, 2019

Seemed like everything was working but no matter how hard we tried, there continued to be errors that lead to our Facebook page showing all products to be out of stock. Feedback from Flexify was unhelpful. Their comments did not address our specific concerns. Pretty sure they did not even bother to look up our information. Even free it wasn’t worth it.

Arizona Firefighter Athletics
United States
4 days using the app
Edited November 15, 2019

It's good so far, but with the (Facebook APPS) categories created automatically in my Facebook-Catalogue. I don't understand how I can create categories here! The products are unfortunately not categorized as they are created at shopify. Overall, however, the APP works better than the others.

Clothing-Outlet.de
Germany
4 days using the app
Flexify AG replied November 20, 2019

Hi there,

Thanks for your review. Regarding the collections: Unfortunately, Facebook does not have a collection concept like Shopify does.

Facebook has "product sets" which work in a slightly different way. While there is no straightforward way to map Shopify collections to Facebook product sets, you still have a number of options to achieve a product segmentation that resembles your collection.

Please reach out to us at shopify@flexify.net and we would be happy to explore those options with you.

Daniel