Reviews (284)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 17% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for seamlessly syncing Shopify products with Facebook, enhancing marketing and retargeting efforts. It offers a free version supporting up to 1000 products, ideal for smaller businesses. Key features include easy generation of Facebook catalog feeds and support for dynamic retargeting ads, beneficial for large inventories. The app is praised for its reliability in product syncing and feed updates. Customer support, particularly from staff members like Aby and Daniel, is frequently commended for professionalism and prompt issue resolution. Merchants describe the app as a "life saver" for integrating with Facebook's product catalog and effectively navigating platform challenges.

Edited June 23, 2020

The product works well and does what it says it will do. The issue to be careful of is not so much the product, however that going into using this, you still need to understand what it can and can't address.

Remarketing and the broken standards between Facebook and Shopify and Google aren't magically solved by using different feed apps. They can help tremendously - though you will still need a broad understanding of what is needed and what the various limitations are to ensure success.

Highly suggest also looking into support from digital marketing experts as well to fully scope out the challenges ahead and what can and can't be done to integrate the many systems and platforms out there.

Number 9 Fashion
Australia
27 days using the app
Flexify AG replied June 18, 2020

Hi Number 9 Fashion,

This is Daniel from Flexify. Thanks for your valuable feedback, and we 100% agree - it is tough navigating the different platforms and a digital expert is always helpful to really get the most out of an ad campaign.

July 24, 2017

Shocking product - support requests ignored. Loads products we have in shopify as not to be available in Facebook. Does not cater to any currency but USD. Don't bother

Huiagiftware
New Zealand
14 days using the app
February 6, 2019

I know that the application is good, but in my case it never worked and I did not receive good support.

Relojes Mayoreo México
Mexico
14 days using the app
Flexify AG replied March 5, 2019

Hi Relojes Mayoreo México, you might want to reach out to the people who set up your domain. The redirect might happen before it even reaches Shopify.

Sorry not be of more help but this really is beyond the scope of the app and I cannot really debug it from here. Any further questions please just reach out!

Daniel

March 25, 2019

Hate it! Didnt update properly. Contacted Customer service which was via email not chat so im not able to know when customer service is on. Checked the help area there are no examples. Completely new to this and disgusted by the lack of help. So i went and check youtube for help..there isnt even a youtube guide created by this app. FED UP!

Storeopoly
Canada
11 days using the app
Flexify AG replied March 25, 2019

Hi Storeopoly,

This is Daniel from Flexify. Sorry to hear you are having trouble. I hope I was able to help you in the meantime.

Please do not hesitate to reach out if you have any further questions!
daniel.heier@flexify.com

August 10, 2019

Your app is not working! Check your data feed file is available at the URL you provided, then add the URL again. You can check by opening a new tab and pasting the URL to see if the file downloads.

Juri Elle
China
11 days using the app
Flexify AG replied August 10, 2019

Hi Juri Elle,

This is Daniel from Flexify. Sorry to hear you are having trouble.

This sounds like a common configuration error that can easily be fixed. However only you can do it from your side since it has nothing to do with our app.

Please do not hesitate to reach out for help @daniel.heier@flexify.net

January 16, 2017

Great idea, but no support. It's not as easy as they make it out to be. Wish it would have worked.

4points
United States
7 days using the app
Edited August 13, 2019

I used this app to create a shopify data feed to my facebook shop. The app is really very striaghtforward. Facebook always isn't, but I was given the utmost in customer service from the Flexify team. Facebook (and Shopify for that matter) should be paying them!

You can check out my store at francesblueboutique.com and click on the FB icon at the footer and then click shop tab so you can see what this app will for you.

Frances Blue Boutique
United States
About 15 hours using the app
October 24, 2018

Sale price is not added in the feed, furthermore the feed is far from optimal. The developers really did a shitty job with this app..

123superdeals.nl
Netherlands
7 days using the app
Edited May 30, 2018

Doesn't let you change google product category!

I did read the documentation and Google shopping channel doesn't work if your currency isn't USD.

STAY AWAY if your store currency isn't USD.

Thinkgirl
Pakistan
5 days using the app
June 19, 2018

Pathetic app, doesnt work gives memory buffer error.

Shopliftersbay
United States
5 days using the app