Facebook shop is dead. I keep it in HIDE mode after realizing several things are WRONG and I can't count on Facebook to reply soon, if EVER! I have repeatedly reached out to Facebook in all the available contacts. LOOKING over other 1Star comments here I see that Facebook has been having major problems since December 2016! Reports say: not working, 4 pages of this.
My problems with Facebook - FB has an automatic return policy that says 45 days. This is the opposite of my return policy since my products are made to order, I only accept returns if something is wrong with the manufacturing or other manufacturer's error.
BUT FACEBOOK HAS NO EDIT BUTTON. They have no way to add the words: FINAL SALE! to my products. The Edit button IS supposed to be available, as is the missing Delete button. Both are missing.
Additionally, at this point I decided to have the shopping and checkout on my Shopify website not on Facebook. But this function is also broken, since only the main "Shop Now" migrates to my Shopify site. The actual products still carry the "Add to Cart" button that stays on for checkout on Facebook, NOT the correct one which should say: "Checkout on Website"
Since my major marketing effort was to utilize the many hundreds of Facebook friends to get feedback and possibly purchases, this is a MAJOR FAIL. Speaking with Shopify about this has no influence on Facebook.
I NO LONGER CONSIDER FACEBOOK AS A MARKETING TOOL NOR AS AN OPTIONAL SHOPIFY SHOP (at $9/mo). Shopify should notify paying customers that Facebook is not a good option.
Facebook response -no answer.....The most negative experience and absurd amount of time wasted trying to work on it and no results! Shopify should notify paying customers that Facebook is not a good option.