Reviews (9,294)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

November 22, 2024

None of my stuff appears to sync correctly. The campaigns don't show up. It's kind of a mess.

PandoraJGifts
United States
Over 3 years using the app
Edited February 11, 2025

Not linked and wont connect.4 weeks in review

ScreamBean
United Kingdom
About 1 month using the app
February 9, 2025

on shopify I am told everything is active but on Facebook it says Your Meta pixel is not active

Windfall
United Kingdom
29 days using the app
December 11, 2024

Meta is not helpful and basically stealing money as they refuse to reimburse money credit that their UX pushed me to put on the "mother" account of the ad manager and which I can't use now since it is not connected to the shop and i can't make advantage + campaign.

Meta makes sure any request for reimbursement, which they should comply to under EU law goes, to the void and that you are activeley ...

ART-fordable
Netherlands
8 months using the app
March 2, 2025

Die hälfte geht nicht.

Innovibes
Germany
21 days using the app
December 20, 2024

App won't load in a Firefox browser, multiple products incorrectly assessed by AI and rejected.

Airborne Customs
Australia
4 months using the app
December 27, 2024

fatal, no aparecen mis productos activos después de 3 o 4 meses. No me solucionan desde meta el problema

Laura Verdugo del Rey
Spain
3 months using the app
December 27, 2024

This is my fifth attempt to set up Facebook and Instagram for my Shopify site, and once again, it hasn’t been successful. The lack of support from Meta is truly disappointing—how can such a massive organization not provide proper assistance for its users? They expect us to invest in ads for marketing, yet we can’t even get our shop set up correctly. Our products are ready to sync and publish, but ...

Spectrum Coffee
Australia
3 months using the app
January 29, 2025

Depuis que j'ai lié mon compte Facebook & Instagram à Shopify, mon compte est bloqué depuis plus de 15 jours sans aucune justification ni avancée dans le processus. Impossible de contacter le support, ce qui est extrêmement frustrant et pénalise mon activité. Très décevant pour une application de cette envergure.

Décoration Bohème
France
26 days using the app
November 24, 2024

Funktioniert nicht!

Ninnamania
Germany
Almost 2 years using the app