Reviews (9,294)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

September 22, 2024

nice

Rinkury
United Kingdom
About 12 hours using the app
August 26, 2024

Not very intuitive for sellers. Not connecting well from Shopify or Vendoo and other platforms I need FB and Insta to connect to. I never know what my shops look like and if they are connected to my collections on Shopify from one minute to the next. Shop editor is so far not easy and not user friendly. I had an issue also connect my payment method and the IT team has been working on it for going ...

Zman’s Cards Comics and Collectibles
United States
11 days using the app
November 29, 2023

I am not longer able to access this app page. It appears blank - cache cleared, different browser, uninstall reinstall - nothing is working. I cannot find a resolution and I cannot find a method for reaching out for help. Writing here to hopefully receive a response. Thank-you!

Nute Juice
United States
About 2 years using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

July 8, 2024

This integration is not at all user friendly unfortunately

f4 photography gallery
United Kingdom
8 months using the app
September 12, 2022

I give it a 1 because it did not bring me in any sales and it has so many restrictions that my small business did not qualify for some of the apps connected to it.

Prantzn with Peaches Jewelz
United States
Almost 2 years using the app
Meta replied September 13, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that ...

July 19, 2022

i can't create audience sale campaign i won't let i set the daily cost it but tell me error. i have tried but doesn't work

Yniguesinc
United States
Almost 2 years using the app
Meta replied July 28, 2022

Hi there!

Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. From the error I see in your Shopify admin, the issue you' ...

Edited January 19, 2023

Facebook and Instagram did not integrate into Shopify at first go, so what to do, when Shopify page for integration to Facebook and Instagram is totally blank???

TabletCafe.dk
Denmark
Almost 2 years using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business ...

May 2, 2022

Until they fix the issue with only posting one picture, this app is useless. I get countless messages a day asking for more pics than they're seeing on FB/IG, and I have to direct them to my website. So, what's the point of having this channel at all???

Beauty Bird Vintage
United States
Almost 2 years using the app
Meta replied May 4, 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear ...

March 12, 2022

I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?

Fleurane.ro
Romania
Over 1 year using the app
Meta replied March 14, 2022

Hey there,

Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further ...

August 20, 2023

It keeps getting disconnected. When it was connected, all was fine, but after a few days it gets disconnected, and after a few days it was connected again, and repeat.

Scents Dispensary
Malaysia
Over 1 year using the app
Meta replied August 25, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...