Reviews (9,267)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

August 26, 2024

Unsere Verifizierung ist seit Monaten ausstehen.

Bodyguard-shop
Switzerland
5 months using the app
June 27, 2024

En lo personal he batallado mucho para configurarla y hasta la fecha no puedo vincular Instagram con mi cuenta. El equipo de soporte me ha apoyado pero no se ha podido solucionar

Eterbella
Mexico
8 days using the app
July 15, 2024

Det har varit svårt att utföra installationerna eftersom jag bara en surfplatta. Och att koppla Facebook med Shopify med min surfplatta. Så nufår jag låna min dotters dator, vilket jag inte kan göra hela tiden.

Callia
Sweden
About 2 months using the app
August 6, 2024

Seit Wochen werden "Zusätzliche Informationen synchronisiert". Leider keine Nutzung des Shops möglich. Wie ich an Hilfe komme ist mir nicht klar.

LUIS & LEON
Germany
About 1 year using the app
July 23, 2024

il catalogo Instagram e Facebook sono attivi ma gli shop sono da giorni in fase di controllo

VIVARELLI - Bologna da mangiare
Italy
3 days using the app
June 27, 2024

TROP COMPLIQUÉ CAR GALERE a mettre pixel

LAPOMPETTE
France
8 months using the app
July 22, 2024

Estou a dias em análise.

StorePoriom
Brazil
3 months using the app
August 8, 2021

Is there anyone at Shopify who can help me with this app setup and connecting my catalog. Most of my items is disapproved?

SA Knives
South Africa
Almost 5 years using the app
Meta replied August 10, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the trouble you are facing in regards to your products getting disapproved. I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.

Adil | Shopify

July 26, 2024

Muy mal servicio de soporte técnico cuando hay problemas. Extremadamente deficiente.

Casa Sur
Chile
8 days using the app
March 21, 2023

Not sure why most of the time Ads accounts are getting banned or restricted. We are clothes and accessory seller for women, men and kids still our ads account got restircted or banned and we are not getting any solution.Removal of restriction is very difficult and no proper support from FB.
There is no Live chat support from FB who can help customer to clear such restriction or banns.
thanks FB to provide live chart support since we are not expert in FB..............THANKS

SVB Ventures
India
Over 3 years using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].