Facebook & Instagram , 4,676 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
September 7, 2020

Needs to say somewhere on the main page that you must finish instagram and messenger to complete setup of the channel. Otherwise pretty straight forward

Oh Boy! Games And Toys
Canada
12 months using the app
Meta replied September 8, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

March 18, 2021

good. it seemed fine when I got started. xoxoxoxooxoxoxoxoooooooooooooooThanks. a bunch I appreciate the user friendly app

Rocco and Dante
United States
11 months using the app
Meta replied March 25, 2021

Thanks for sharing your feedback! We appreciate the kind review. I’ve sent out to an email to you and would love to hear more about your goals for the app and assist in anyway that I can. I look forward to your reply! - Abdalla, Shopify Support

October 9, 2020

GOOD. I am unsure if i like it or not because I haven't tried it yet but we'll see. Hopefully i can change my ratings if i dont like it.

Batia Botanicals
United States
11 months using the app
Meta replied October 12, 2020

Thanks for sharing your feedback! I'm happy to hear that you've installed the app. Your opinion definitely matters, and I'd love to hear it. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

October 15, 2020

I'm using this to help me with my audience targeting to put my store on the map and in front of customers.

Theabundantlife
United States
11 months using the app
Meta replied October 17, 2020

Thank you for sharing your feedback and taking the time to leave a review. I'll be reaching out via email shortly to see if you need any further assistance with setup or creating ads. - Veena, Shopify Support

January 27, 2021

Generated traffic to website, but no sales. Some visits were very strange from Asian and Middle Eastern countries. That was a bit concerning.

RJS Publishing
United States
11 months using the app
Meta replied January 29, 2021

Thanks for taking the time to share your experience! I'd like to ensure you are getting the most out of our app and also learn additional details on what you were seeing for traffic. I will be sending you an email to connect shortly. I look forward to hearing back. - Anna, Shopify Support

March 16, 2021

frustrated that it's not always easy to keep up with all the changes. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Well Heeled
United States
11 months using the app
Meta replied March 18, 2021

Thanks so much for taking the time to leave your feedback. I know changes can be quite overwhelming so I'd like to connect with you to ensure you are getting the most out of our app. I will send you email soon. I look forward to hearing back. - Anna, Shopify Support

Edited September 10, 2020

MY ACCOUNT ALWAYS IS FORZEN I DO NOT KNOW WHY MY ACCOUNT ALWAYS IS FORZEN I DO NOT KNOW WHYMY ACCUNT

LZQueenshop
China
11 months using the app
Meta replied September 11, 2020

Thanks for sharing your feedback! I definitely understand your frustration. In that regard, I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

September 21, 2020

Hopefully it'll get a little easier to use as time goes on

Charlie’s Choices
Canada
11 months using the app
Meta replied September 22, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

Edited November 27, 2020

My shopify store was disconnected from facebook even though I made no changes. I reconnected it. We'll see if it works now. Now I can't submit the review - keeps kicking me back to this screen. Ugh.

EcoLuxe Home
United States
11 months using the app
Meta replied November 30, 2020

Thanks for sharing your feedback! I understand how that may be a frustrating experience! I'd love to look into this for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

February 26, 2021

i understand that shopify is using the facebook technology but i still find it a bit annoying. i wish there was less involvement with them but i get it nonetheless

HardGallery
United States
10 months using the app
Meta replied March 1, 2021

Thanks for sharing your feedback! I deeply understand and appreciate your frustration and where you're coming from. Shopify thrives on change, in all forms, and in order to assist our merchants with extending their reach, this collaboration was necessary. I'd be happy to share some resources with you to help springboard your efforts with the Facebook Channel! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support