Reviews (8,298)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

February 20, 2023

This was a waste of my time. So hard to use and syncing did nothing. None of my product synced over.

Artistic Inspiration Prints
United States
1 day using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

February 5, 2022

Ya no sé que más hacer para sincronizar shopify con facebook e instagram. Necesito ayuda de soporte.

Tcweb
Uruguay
1 day using the app
March 8, 2023

What a pile of garbage.

I just wanted to get my products over onto Instagram. To do this, I needed to create a Facebook account. I'm not on Facebook. I deleted my account 2 years ago. So, I created a new account for the purpose of pulling data to Instagram.

Within minutes my account is suspended. I appeal the decision and I hear back after 24 hours that the suspension is permanent. Great. This was after I created a page for my business and created a username for it.

So after this, I try again. Create a new account, create a new business page on Facebook but can't use the same username as someone already uses it (me!!).

And, as soon as I try and get it linking to Shopify, bang. Account suspended. Now pending review again but not holding my breath.

The most overly complicated, unstable system on the planet. I wont be trying a third time.

Northern Sign Factory
United Kingdom
1 day using the app
January 14, 2023

Shocking fb restricted my entire business manager from running ads for no reason and the only thing I did was submit 3 ads which all got approved! Now it's permanently restricted and cant be reviewed honestly it doesn't surprise me fb stock is suffering it's not how you should manage a business switching to TikTok.

findmycat
United Kingdom
1 day using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

November 14, 2020

App can not connect to my FB page. Submitted 2nd support request after receiving no response to initial support request submitted 3 days ago

Ice Princess Pillows™
United States
1 day using the app
Meta replied November 16, 2020

Thanks for sharing your feedback! I definitely understand how connection issues can be frustrating, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

June 6, 2023

Let me put it simply : this app sucks.

Impossible to set up, hard to find your way, tons of bugs.

I spent countless hours setting up a store I won't be able to sell from because of a f***ing app

Comfortably Home
France
About 24 hours using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

July 29, 2023

Legit all I wanted to do was install a pixel on my store and they somehow managed to make that a pain, it would be better if you had a choice to just install the pixel and not do the store crap. If you just wanna get the pixel on your store do not get it through this app I repeat DO NOT DOWNLOAD THIS APP!

Cushi
United States
About 23 hours using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

January 13, 2022

Horrible, I downloaded the app and once I connected my Facebook it did not allow me to create a business manager for no reason at all. So I deleted the app and it wont let me download it into my store again, it states there is an error with the URL. Time is of essence I just subscribed to pay monthly and need to advertise my products. Please fix @Shopify Support

Putts4dough.com
United States
About 21 hours using the app
Meta replied January 15, 2022

Hi there,

My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing when it comes to creating a Facebook Business Manager. I'm going to follow up with you in an email and see where I can help.

Ashley | Shopify Support Specialist

October 22, 2023

This channel cannot connect with my Facebook account please help

BRANDED COLLECTION
India
About 20 hours using the app
Meta replied October 27, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

October 21, 2022

I can't even get this app setup much less use it. Right after I install the app, I get an error that reads "Sorry, something went wrong". I talked to support and they got the same error. I've installed and uninstalled numerous times and I still can get passed that error. Even the Shopify support doesn't know what's wrong with it. How is it possible to have such an important app not even load after installation?

Ashberry Woods
United States
About 18 hours using the app
Meta replied October 25, 2022

Hi there!

Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed"/"Sorry, something went wrong". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.

I look forward to chatting with you!

Paola | Shopify Support