Reviews (7,982)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.

March 4, 2021

....................................................................................................

TosinShop
Brazil
About 1 hour using the app
Meta replied March 8, 2021

Thank you for taking the time to leave a review. Merchant feedback is extremely helpful to us and I'd like to ensure you are getting the most out of our app. I will be reaching out via email to ask for more details. Look forward to hearing more of your thoughts soon. - Anna, Shopify Support

November 5, 2021

Should have taken notice of the reviews. Went through the whole set up, after setting up a whole new FB account and Business account, seemed to go round in circles for an hour and then get told “Your advertising access is restricted” for a mystery reason. I’d like those few hours of my life back please!

Marlie Cards
United Kingdom
42 minutes using the app
Meta replied November 9, 2021

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you were facing after setting up the Facebook Channel. The “Your advertising access is restricted” is typically account related, I will be sending you an email to touch base. We're always grateful for feedback and we will use this to constantly improve our app. Please look out for my upcoming email.

Jason | Shopify

November 16, 2020

Had the old Shopify to Facebook catalogue all setup, now I can't select the correct catalogue as it says I don't have permission.

BEST OF BAY OF PLENTY
New Zealand
28 minutes using the app
Meta replied November 16, 2020

Thank you for leaving a review and sharing your experience. I'd like to hear more about any issues you are currently facing to ensure you are getting the most out of the app, so I'll be sending you an email shortly to discuss. - Anna, Shopify Support

November 7, 2022

I clicked and installed, but I can't find how to link to the existing Instagram account. There are no instruction, just a blank page?

Althyrea Design, Inc
Canada
25 minutes using the app
Meta replied November 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

Edited August 31, 2021

I don't like it because it has annoying customer care management system. If only it introduced a real customer care service.

The Prousen
Italy
21 minutes using the app
Meta replied September 3, 2021

Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify

October 29, 2020

Installed the app. My Facebook account got suspended then, for suspicious activity????? Now it is reviewed by Facebook. I really hope I will be able to recover it since I use it to manage the FB of my business. In the meantime, I can't use my account. Wonderfull experience (I am sarcastic of course)

Closiist
United States
19 minutes using the app
Meta replied November 2, 2020

Thanks for sharing your feedback! I definitely understand how frustrating that can be. In that regard, so I’d like to discuss this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

February 27, 2023

As others already confirmed. No chance to get your facebook shop connected with Shopify. Always the same error message that the link is not valid anymore. After reading the negative reviews I stopped trying.

Comic Poster Nerd
Switzerland
15 minutes using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

December 15, 2022

Overcomplicated setup, not worth the trouble. Also, I Haven't even posted an ad, but Meta has already restricted my account for some reason. I suggest every shop owner to avoid this way of advertising, as there are much better alternatives out there.

Lunar Piercings
Hungary
12 minutes using the app
Meta replied December 16, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

December 27, 2020

Within 2 minutes of me installing this app, my whole ad account got banned. Thanks a lot. I'm now lost at where to market my store. Merry. Christmas.

Juniper Lenses
Canada
9 minutes using the app
Meta replied December 28, 2020

Thanks for sharing your feedback! That definitely sounds frustrating! Facebook handles account integrity issues directly. In that regard, there is a way for you to appeal the ban directly with Facebook for your ad account. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

December 14, 2022

installed but showing something wrong, Facebook needs to resolve this issue asap, ......................

kozmen
India
5 minutes using the app
Meta replied December 14, 2022

Hi there!

Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!

Best regards,
Steve