Reviews (8,298)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
Refine
-
By rating
This has been so frustrating to install, i keep going in circles and facebook keeps saying i'm not eligable. My instagram shows my shop but it won't sync with my shopify store. Nobody can help me, spent over an hour on the phone with shopify support and got nowhere. Do better facebook and shopify!
Hey there,
Robyn here from Shopify. Your feedback is extremely valuable and I really appreciate you taking the time to share your review of the Facebook Channel with us. I'm sorry to hear of the issues you've been having with installing the channel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can help you get set up fully.
Robyn | Shopify
App won't allow me to connect to my page, tried uninstalling it and now I can't reinstall it :( PLS HELP!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up and installing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
This is ridiculous. As a disabled artists I’ve been trying so hard to get my shop connected and I’m getting nowhere with no support.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up the Facebook channel. I'm going to follow up with you in an email to open up lines of communication and see where I can help.
Adil | Shopify
It could be so much easier than this... I really dont like the app. Let me just connect my Pixel ID! It worked fine. Now I dont even have any Events on my page.
Thanks for your feedback. I can definitely see why it is important to ensure your pixel is connected so you can market your business. I will be sending you an email soon to ask for more details on the issues you are currently facing. Looking forward to hearing back. - Anna, Shopify Support
are you guys here getting paid by Facebook to put positive reviews here????!!
the app is very bad, the old systeme was easy and very simple now we have to face long loding times and bugy systemes. hate the new app....
Thanks for sharing your feedback! I definitely understand your frustration. If you were experiencing issues, then I'd definitely be interested in investigating them. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I have added the app trying to connect but it could not connect to shopify business manager as I could not transfer ownership of the facebook page that I own to the Shopify Business Manager. Waste of time. At the end my private facebook account has been disabled. I would not use facebook anymore for marketing. I will use google ads instead is much simpler and straightforward.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
DO NOT INSTALL AT ALL COSTS! Adding the Facebook pixel to my stores used to be easy... now it's impossible due to this app. It 'making things easier' just made things terrible. EDIT: My Facebook account just got banned 2 hours after installing this app. Thanks for messing everything up, I don't know how to run ads anymore. Wow. All my accounts gone.
Thank you for sharing your review. Shopify changed the pixel location to the Facebook channel to enhance the customer tracking integration between your Shopify store and Facebook. This change will allow for increased control over how you collect customer data and what is collected. I'd like to do everything I can to help you get the pixel working with your Facebook app, and will be following up with an email shortly to discuss next steps. - Veena, Shopify Support
No idea what is going on with this but it keeps saying " Your Request Couldn't be Processed". What gives?
Hi there,
My name is William from Shopify support. Thank you for leaving a review about your recent experience with the Facebook channel. What you're experiencing is currently an issue under investigation by Meta and I'll reach out to you to discuss your store specifically.
William | Marketplaces Support Specialist
Shopify
i cant use my pixel... and do not track view content event...,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,.......................................................,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
After I installed this app, my facebook account got suspended for 180 days.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support