Reviews (8,298)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

February 27, 2023

As others already confirmed. No chance to get your facebook shop connected with Shopify. Always the same error message that the link is not valid anymore. After reading the negative reviews I stopped trying.

Comic Poster Nerd
Switzerland
15 minutes using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

December 15, 2022

Overcomplicated setup, not worth the trouble. Also, I Haven't even posted an ad, but Meta has already restricted my account for some reason. I suggest every shop owner to avoid this way of advertising, as there are much better alternatives out there.

Lunar Piercings
Hungary
12 minutes using the app
Meta replied December 16, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

December 27, 2020

Within 2 minutes of me installing this app, my whole ad account got banned. Thanks a lot. I'm now lost at where to market my store. Merry. Christmas.

Juniper Lenses
Canada
9 minutes using the app
Meta replied December 28, 2020

Thanks for sharing your feedback! That definitely sounds frustrating! Facebook handles account integrity issues directly. In that regard, there is a way for you to appeal the ban directly with Facebook for your ad account. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

December 14, 2022

installed but showing something wrong, Facebook needs to resolve this issue asap, ......................

kozmen
India
5 minutes using the app
Meta replied December 14, 2022

Hi there!

Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!

Best regards,
Steve

November 19, 2024

Illumia Skincare Products
United States
Over 2 years using the app
September 26, 2024

Marcello Riccio
United Kingdom
Over 5 years using the app
October 1, 2024

Laraquel Jewelry
United States
Almost 4 years using the app
October 25, 2024

REZACA® OFFICIAL STORE
Spain
Almost 2 years using the app
November 17, 2024

Cosy Casa
Germany
3 months using the app
August 23, 2024

Shopblossomco
United States
Over 3 years using the app