Reviews (9,294)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

Edited August 31, 2021

I don't like it because it has annoying customer care management system. If only it introduced a real customer care service.

The Prousen
Italy
21 minutes using the app
Meta replied September 3, 2021

Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if ...

February 27, 2023

As others already confirmed. No chance to get your facebook shop connected with Shopify. Always the same error message that the link is not valid anymore. After reading the negative reviews I stopped trying.

Comic Poster Nerd
Switzerland
15 minutes using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business ...

December 15, 2022

Overcomplicated setup, not worth the trouble. Also, I Haven't even posted an ad, but Meta has already restricted my account for some reason. I suggest every shop owner to avoid this way of advertising, as there are much better alternatives out there.

Lunar Piercings
Hungary
12 minutes using the app
Meta replied December 16, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide ...

December 27, 2020

Within 2 minutes of me installing this app, my whole ad account got banned. Thanks a lot. I'm now lost at where to market my store. Merry. Christmas.

Juniper Lenses
Canada
9 minutes using the app
Meta replied December 28, 2020

Thanks for sharing your feedback! That definitely sounds frustrating! Facebook handles account integrity issues directly. In that regard, there is a way for you to appeal the ...

December 14, 2022

installed but showing something wrong, Facebook needs to resolve this issue asap, ......................

kozmen
India
5 minutes using the app
Meta replied December 14, 2022

Hi there!

Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We ...

August 4, 2024

its not working (not available in your region)

Daily Stuffs
India
February 21, 2025

Firehouse Coffee
United States
Almost 5 years using the app
January 21, 2025

Self Sophisticated
United Kingdom
Almost 3 years using the app
February 25, 2025

NORTHBANXX LTD
United Kingdom
Over 1 year using the app
March 4, 2025

Adornix
Australia
About 1 year using the app