Facebook & Instagram , 4,680 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
August 23, 2023

All of my Shopify products had became grey and I was no longer able to tag any of my approved products on my IG posts

madebymashumaro
Canada
About 1 year using the app
Meta replied August 25, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

October 20, 2023

Facebook is one of the worst companies I worked with. NO CUSTOMER SERVICE WHATSOEVER. I am trying to stay away

Erevos
Canada
About 1 month using the app
Meta replied October 27, 2023

Hi There!

Thank you for taking time to leave a review. Please contact our Business Support Team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

October 9, 2023

i have many problem

arrowfootwear
Egypt
Over 1 year using the app
Meta replied October 13, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

June 7, 2023

When i try istall this app i always get this error. "oops. something went wrong." It doesn't work succesfully. I just install once but i didn't install 2nd time this app. It crashed.

kelebekbuket
Türkiye
4 months using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

July 20, 2023

i have tried this 2 different times in total since i started my business ans this by far is so unnecessary steps, I followed every step just to connect facebook so all my platforms are sync but forget this facebbok connection it is one huge headache

Divine Sanctuary Healing LLC
United States
2 months using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

December 26, 2023

Merhaba,

işletme bilgilerimi onaylatamıyorum. Kod yollamak için gelen telefon numarası kullanılmıyor. Ancak değiştirilebilir de değil. Hem facebbok'a hem shopify'a yazdım ikiside konuyu çözemedi. O yüzden 1 puan verdim.

CarpetOnline Co
United States
6 months using the app
Meta replied December 29, 2023

Merhaba!

İnceleme bırakmak için zaman ayırdığınız için teşekkür ederiz. Verdiğimiz rahatsızlıktan dolayı özür dileriz ve bir çözüm konusunda size yardımcı olmak isteriz.

Lütfen şu bağlantı aracılığıyla İşletme Destek ekibimizle iletişime geçin: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Sizinle doğrudan iletişime geçebilir ve mümkün olan en iyi deneyimi yaşamanızı sağlayabiliriz.

Teşekkür ederim,
Meta Desteği

May 2, 2023

it shows unsupported. Tracking is my account restricted, i don't know why? i can't ask any helps for that.

LightingWay
Canada
About 4 years using the app
Meta replied May 3, 2023

Hi there!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

June 24, 2023

Very disappointing app because i am trying but not able to login kindly do some things to this application

Wavelivestyle
India
7 months using the app
Meta replied June 27, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

May 31, 2023

This is a TERRIBLE TERRIBLE TERRIBLE App/product. Facebook is an absolute nightmare. Facebook constantly suspended my Business Account before permanently disbanded it. All I was doing was trying to install META Pixel and it is a terrible painful process. I even hired a Shopify Expert to help me and even he could not figure it out. An absolute terrible experience that is not user friendly. Extremely frustrated with the whole process.

Bongi’s
United States
About 1 month using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

June 24, 2023

The worst support I've ever encountered, repetitive bans for no reason. The support team told me I would receive a response within 24 hours, but 5 days later, still nothing and no response despite multiple follow-ups. Many other issues as well!!!

Frauenschön
Belgium
3 months using the app
Meta replied June 27, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support