Reviews (9,267)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

April 7, 2021

Good app. Easier to use. Connects to accounts by a click, faster and better for website mobile users.

Sayra Exclusive
Singapore
5 months using the app
Meta replied April 23, 2021

Thanks for sharing your feedback! We appreciate the kind review. I’ve sent out an email to you and would love to hear more about your goals for the app and assist in anyway that I can. I look forward to your reply! - Jamilah, Shopify Support

June 30, 2021

FACEBOO IS A VERY COMPLICATED APP... YOU SELL SIMPLE PRODUCTS AND THEY DON'T ACCEPT THEM.
OTHERWISE IT'S FINE THE APP WORKS WELL BUT THEY ARE TOO STRICT WITH THE WRONG PEOPLE

Kamand Italie
Italy
5 months using the app
Meta replied July 1, 2021

Hi there. My name is Spencer, I’m with Shopify Support and I’m really glad you reached out to share this valuable feedback with us. I'm sorry to hear you have had an issue getting some of your products approved by Facebook. I'm going to be reaching out to you to open up some communication and see if there is anything we can do to help you with your product setup. Spencer | Shopify Support

December 31, 2023

aucun de mes articles professionnels éligible n'est présent sur Facebook, je dois revoir mes annonces de produits et m'assurer qu'elles répondent aux critères d'éligibilité
Pouvez vous m'aider et vérifier vos produits?

Charly Fait Son Cinema
France
5 months using the app
Meta replied January 5, 2024

Salut,

Merci d'avoir pris le temps de laisser un avis!

Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous aider davantage :

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Nous ne manquerons pas de vous contacter directement et de veiller à ce que vous ayez la meilleure expérience possible.

Merci,
Méta Support

November 13, 2023

Hi, for some reason I don't have a settings tab available. Only an overview tab. Because I don't have a settings tab, I'm not able to see the pixel I've connected, or make changes to the pixel, and I'm not able to access the customer data-sharing section. This must be a bug of some kind. I've been in touch with Meta numerous times, and they don't understand what my issue is. I'm hoping an app developer can see the issue and resolve it.

Mama's Littlest
Australia
5 months using the app
Meta replied November 20, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link and include screenshots of what you're missing on the app to further show what's going on: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

October 17, 2022

I have been waiting for a month and my store is still in review. I even emailed Facebook and they are no help. They just say keep waiting.

Home Lime
United Kingdom
5 months using the app
Meta replied October 19, 2022

Hi there!

Paola here with Shopify. Thank you for taking your time to tell us about your experience with the Facebook Channel app. I understand that waiting such a long time for a review can be frustrating. Although we at Shopify do not take a part in the review process, I will be reaching out to your through email shortly with next steps you can take.

Talk soon!

Paola | Shopify Support

November 20, 2023

Always says it needs attention but doesn’t tell me the issues

Zamofy Home
United States
4 months using the app
Meta replied December 1, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

December 5, 2023

a little hard to navigate.
my products took weeks and i still cant see them in shop
ads that i pay for are not targeting the people i tell it to
I told it local women age 21-54 and all the comments and i like i continue to get are from women in other countries,

Modern Trendz
United States
4 months using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

May 1, 2023

We can't able access our profile on shopify to showcase our products and collection in our page. Very Worst app in shopify.

FIVEROSE.AE
United Arab Emirates
4 months using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

March 31, 2021

Facebook has become very difficult to manage. Too many information that comes in bulk instead of through the process of setting up a business account. It made me hire someone to do it and it was a very bad experience so now I will have to set it up all myself.

ElyKenz
Canada
4 months using the app
Meta replied April 2, 2021

Thanks for taking the time to submit a review! I've sent you an email with some information about navigating the channel, and would love to chat more about any issues you ran into. Look forward to hearing from you - Jake, Shopify Support

May 29, 2021

My account keeps getting disabled. I fix the problem (send an email), it's released, and a few days later locked again. I gave my personal account authorization to ads, edits, and whatever else. I started using that and it did the same thing. It would be disabled, I'd do it he review thing, send an email, and be released. I'll set a budget and be able to run an ad for whatever selected time. Afterwards I'd receive a receipt, insights, and more recommendations on posts that should be used as an ad. When I go to promote I'm unable and I he process starts all over. I asked to remove my whole ad account to just start from scratch, but no go.

CPC Kids & Company
United States
3 months using the app
Meta replied June 3, 2021

Hey there! We appreciate you taking the time to share your feedback. While we at Shopify developed the app and support its function, account restrictions are handled by Facebook themselves. I've sent you an email with some contact information for Facebook so you can touch base with them as well. Looking forward to hearing from you! - Jake | Support Specialist