Reviews (9,294)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

November 20, 2023

Always says it needs attention but doesn’t tell me the issues

Zamofy Home
United States
4 months using the app
Meta replied December 1, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business ...

December 5, 2023

a little hard to navigate.
my products took weeks and i still cant see them in shop
ads that i pay for are not targeting the people i tell it to
I told it local women age 21-54 and all the comments and i like i continue to get are from women in other countries,

Modern Trendz
United States
4 months using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

May 1, 2023

We can't able access our profile on shopify to showcase our products and collection in our page. Very Worst app in shopify.

FIVEROSE.AE
United Arab Emirates
4 months using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business ...

March 31, 2021

Facebook has become very difficult to manage. Too many information that comes in bulk instead of through the process of setting up a business account. It made me hire someone to do it and it was a very bad experience so now I will have to set it up all myself.

ElyKenz
Canada
4 months using the app
Meta replied April 2, 2021

Thanks for taking the time to submit a review! I've sent you an email with some information about navigating the channel, and would love to chat more about any issues you ran ...

May 29, 2021

My account keeps getting disabled. I fix the problem (send an email), it's released, and a few days later locked again. I gave my personal account authorization to ads, edits, and whatever else. I started using that and it did the same thing. It would be disabled, I'd do it he review thing, send an email, and be released. I'll set a budget and be able to run an ad for whatever selected time. ...

CPC Kids & Company
United States
3 months using the app
Meta replied June 3, 2021

Hey there! We appreciate you taking the time to share your feedback. While we at Shopify developed the app and support its function, account restrictions are handled by ...

February 7, 2023

Like other reviews are stating, Facebook won't sync to your online store. It randomly selected a few of my items and will only show those in the store. Then they are claiming that some of these items are out of stock, which they are not. Not sure how this can be resolved.

Everyday Equine Tack and Supplies
United States
3 months using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business ...

May 16, 2021

Had a lot of problems but now for over two weeks-going three I can't publish any ads from Shopify via Facebook. I constantly get the same error message "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." I tried multiple things, uninstalled the app, installed it again, disconnected my account, and connected it again, nothing really works.

Witch's Ayurvedic Brew
Netherlands
3 months using the app
Meta replied May 17, 2021

Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel.

It's totally understandable how this message can be concerning ...

February 25, 2021

need more information, more information on how to use this app and steps. its to confusing need more specific steps.

Lashey Lashes
United States
3 months using the app
Meta replied February 26, 2021

Thanks for sharing your feedback! I’ve sent out to an email to you providing some more information about your setup process. You can respond directly to that email if you ...

December 18, 2020

Not intuitive for new users. It took hours to understand what I was missing in order to activate my facebook shop.

Kite Linens
United States
3 months using the app
Meta replied December 21, 2020

Thanks for sharing your feedback! We have a great written guide that breaks down everything you need to know when setting up the Facebook channel. I'd be happy to share this ...

November 23, 2020

Having hard time to setup my Facebook account, in order to connect my pixel account with it, so bad!

Jhunie
Canada
2 months using the app
Meta replied November 24, 2020

Thanks for sharing your feedback! I definitely understand how frustrating that may be. I'd love to help! I’ve sent out to an email to you and hope to hear back from you soon. ...