Reviews (9,232)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.
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My account keeps getting disabled. I fix the problem (send an email), it's released, and a few days later locked again. I gave my personal account authorization to ads, edits, and whatever else. I started using that and it did the same thing. It would be disabled, I'd do it he review thing, send an email, and be released. I'll set a budget and be able to run an ad for whatever selected time. Afterwards I'd receive a receipt, insights, and more recommendations on posts that should be used as an ad. When I go to promote I'm unable and I he process starts all over. I asked to remove my whole ad account to just start from scratch, but no go.
Hey there! We appreciate you taking the time to share your feedback. While we at Shopify developed the app and support its function, account restrictions are handled by Facebook themselves. I've sent you an email with some contact information for Facebook so you can touch base with them as well. Looking forward to hearing from you! - Jake | Support Specialist
Like other reviews are stating, Facebook won't sync to your online store. It randomly selected a few of my items and will only show those in the store. Then they are claiming that some of these items are out of stock, which they are not. Not sure how this can be resolved.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Had a lot of problems but now for over two weeks-going three I can't publish any ads from Shopify via Facebook. I constantly get the same error message "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." I tried multiple things, uninstalled the app, installed it again, disconnected my account, and connected it again, nothing really works.
Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel.
It's totally understandable how this message can be concerning while trying to publish your Ads. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you!
Paola | Support Specialist
need more information, more information on how to use this app and steps. its to confusing need more specific steps.
Thanks for sharing your feedback! I’ve sent out to an email to you providing some more information about your setup process. You can respond directly to that email if you have any questions! - Jake, Shopify Support
Not intuitive for new users. It took hours to understand what I was missing in order to activate my facebook shop.
Thanks for sharing your feedback! We have a great written guide that breaks down everything you need to know when setting up the Facebook channel. I'd be happy to share this with you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Having hard time to setup my Facebook account, in order to connect my pixel account with it, so bad!
Thanks for sharing your feedback! I definitely understand how frustrating that may be. I'd love to help! I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support
Unfortunately, the app will not connect to my Facebook Page. The error message states that "the Facebook page is Owned by Another Business" when in actual fact this is not true. I have wasted so many hours trying to troubleshoot this. Thank you Shopify support for your assistance thus far, but no solution yet on ticket 28645071. Please do contact me when one of your support staff have a solution on this. Thx J
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist
Too many errors after adding this. Old pixel is still on fb, unable to edit iOS preferences for new pixel. Unable to change the old pixel in running ads.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear of the struggles you are facing with the pixel. While Shopify support the installation of this, we don't have access to the existing pixel on the Facebook side. That being said, I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
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Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
My website has received more than 1,000 visits and the facebook pixel has only registered 151, of the almost 200 carts it has only registered 4, 10 purchases in the last week and none registered on facebook. Now I want to do retargeting and I can't, because my data is very low, but I have already spent more than 300$ in ads. What do I do now? The cpc are getting higher and higher and the data collected more and more erroneous. Translated with www.DeepL.com/Translator (free version)
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Marcus, Shopify Support