Reviews (9,266)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

January 26, 2021

not amazing we got account blocked for 6 weeks for no reason so very slow process would be great to have someone to speak at facebook when in the process of creating an add account...

Marie France Design
France
About 1 month using the app
Meta replied January 27, 2021

Thank you for your feedback! I deeply understand and appreciate the frustration of having an account temporarily blocked/disabled. Facebook handles account integrity issues ...

September 3, 2020

No es muy intuitiva. Necesito usar mucho tiempo para crear la pagina de tienda y no dispongo ahora mismo de mucho tiempo libre.

Paticunta
Spain
About 1 month using the app
Meta replied September 4, 2020

Gracias por compartir tus comentarios! Trabajamos arduamente para mejorar la funcionalidad de nuestra aplicación, por lo que me gustaría investigarlo más a fondo. Le envié un ...

November 16, 2023

Unable to link Credit Card

FSM CLASSICS
Pakistan
26 days using the app
Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business ...

August 2, 2021

After reading some of the reviews here, I am relieved to know it's not just me. I have struggled with this Facebook app for weeks now, trying to fix things and having errors. I'm pretty new to this. After having my FB add run smoothly for several weeks, all of a sudden the IG has an error and I can't fix anything. I am going to delete the whole thing and then in a couple of days, try to start ...

Cate's Collectibles
United States
22 days using the app
Meta replied August 4, 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if ...

December 7, 2022

We have NOT been able to successfully add our store to IG and FB it says we ARE approved -- HELP! hmm what is the issue???

Laina Rauma
United States
22 days using the app
Meta replied December 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide ...

October 10, 2023

não esta funcionando

Sobre Casa ® - Utilidades para o Lar
Portugal
14 days using the app
Meta replied October 13, 2023

Olá!

Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo transtorno causado e gostaríamos de ajudá-lo com uma solução. Entre em contato com nossa ...

February 23, 2021

Went through the process to 'Set up the new Facebook channel' multiple times. Each time it'd say 'You're all set!' and I'd be greeted with another 'Set up the new Facebook channel'.
On about the 8th time, as I'm writing a 1 star review, and it finally connects.
So frustrating.

Jack's Coffee
New Zealand
13 days using the app
Meta replied February 26, 2021

Thanks for sharing your feedback! I'm glad to hear that the connection eventually worked. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jake ...

Edited November 23, 2020

A much improved app from the previous Facebook Channel from Shopify. HOWEVER, the method Shopify uses to create a product feed to populate the Product Catalog for Facebook/Instagram has ERRORS. Specifically, in Instagram Shopping only ONE variant will show up, seemingly at random and at times the most expensive variant, which can be a major deterrent when selling. I have large size variants ...

oolongtime
Netherlands
12 days using the app
Meta replied November 24, 2020

Thanks for sharing your feedback! I'd love to take the time to go through those points with you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. ...

June 7, 2023

Hey team
Unfortunately my website https://northline.online/ was blocked by your system as so my customers/followers are unable to shop or see my product/content in their facebook and instagram page.
the website follows facebook community standards and I hope your team will help me and unblock my website any time soon.
I will be waiting for your response,
Thankyou.

Northline
India
9 days using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business ...

August 21, 2023

not support my store please check this problem please my shopify store meta not working why kindly help me

inworkzone.com
United States
6 days using the app
Meta replied August 25, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...