Facebook & Instagram , 4,678 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
October 22, 2023

This channel cannot connect with my Facebook account please help

BRANDED COLLECTION
India
About 20 hours using the app
Meta replied October 27, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

Edited May 1, 2023

Come mai non posso collegare il mio account Shopify con Instagram è Facebook per taggare i prodotti che vendo? Dopo che il mio account Instagram è stato hackerato e ne ho dovuto creare un altro, non riesco più a installare l’app metà su shopify.

BoutiqueAnna
Italy
Over 2 years using the app
Meta replied May 3, 2023

Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Grazie,
[Metasupporto].

Edited May 1, 2023

Hola, que pasa que no funciona en Shopify ??? Me dice que no es compatible con Shopify, Señor Director podría hacer funcionar esta app para los vendedores de Shopify ??? Gracias

LorenaOchoadeslumbra
Spain
5 months using the app
Meta replied May 3, 2023

¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de Soporte comercial a través de este enlace para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Gracias,
[Metasoporte].

November 15, 2023

After I installed this app, my facebook account got suspended for 180 days.

SilverStateBeltBuckles
United States
About 1 hour using the app
Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

July 29, 2023

Legit all I wanted to do was install a pixel on my store and they somehow managed to make that a pain, it would be better if you had a choice to just install the pixel and not do the store crap. If you just wanna get the pixel on your store do not get it through this app I repeat DO NOT DOWNLOAD THIS APP!

Cushi
United States
About 23 hours using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

June 6, 2023

Let me put it simply : this app sucks.

Impossible to set up, hard to find your way, tons of bugs.

I spent countless hours setting up a store I won't be able to sell from because of a f***ing app

Comfortably Home
France
About 24 hours using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

June 5, 2023

Awful just awful. Once you connect an account it’s connected forever. No option to connect a different account to your Shopify store. If you accidentally connect a page you didn’t mean to then you’re out of luck and the support crew has zero idea how to help you and can barely comprehend

Bold Beauty Queen
United States
2 days using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

October 15, 2023

usless plugin. not attaching on shopify store

Deals Internationals
Pakistan
5 days using the app
Meta replied October 20, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

August 4, 2023

The most difficult and worst experience with this app. Meta is stupid business. I hope this company will loose its monopoly in the world. It has become a full monopoly

Anbreen’s
United Arab Emirates
3 days using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

August 3, 2023

Pas de service clientèle pour répondre à DEUX simples questions :
- "pourquoi mon compte publicitaire est restreint sans raisons"?
- pourquoi je ne peux faire vérifier mon identité pour le débloquer la possibilité de faire de la publicité dans le ad manager.

BABYONCE.ONLINE
France
2 months using the app
Meta replied August 18, 2023

Salut!

Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance commerciale via ce lien afin que nous peut suivre directement avec vous et s'assurer que vous avez la meilleure expérience possible.

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Merci,
[Méta-soutien].