Reviews (9,233)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

August 21, 2023

not support my store please check this problem please my shopify store meta not working why kindly help me

inworkzone.com
United States
6 days using the app
Meta replied August 25, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

November 24, 2022

Why is it so difficult to figure out how to add the shop now button on my Instagram profile? I need helppp.

The Trainer that trades
United States
6 days using the app
Meta replied November 24, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide ...

October 22, 2023

why i cant finish the setup?

winninggadget
Israel
4 days using the app
Meta replied October 27, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

November 8, 2023

Hello , when i do the configuration i can t connect my facebook account and there s an error that said to try again later ,i m trying from days and on mobile and computers but it s not working ,i can I do ?

PixelPlay
Italy
2 days using the app
Meta replied November 10, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

March 24, 2021

以前のショップで使用していた時はなかったのに、新しいショップでアプリをインストールしたら、勝手にMessengerが追加された。
商品の連携はしたいが、Messengerはいらない。
削除する方法を教えてくれ。

Geek Jack
Japan
About 19 hours using the app
November 16, 2020

it was a little challenging because it didnt immediately connect with my business accounts so i have to disconnect everything and start over.

Kidd's Pop Shop
United States
About 17 hours using the app
Meta replied November 17, 2020

Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I'll be following up via ...

November 21, 2020

I was going to replace the legacy interface to my Facebook shop but this created a new page, I have many existing followers but it would not connect to that page, If you start from scratch it would not be a problem. I also do not like that it appears to require sharing customer contact information, there should be a separate opt-in for customers, I don't want them bombarded by facebook.

Half Moon Stitchery
United States
About 1 hour using the app
Meta replied November 23, 2020

Thank you for sharing your feedback! I'd like to hear more about the issues you were experiencing while trying to connect your Facebook page. I'd also like the opportunity to ...

September 22, 2023

i cant avaible to check my busniness page , can you help me to go through out.

Unleash Gadget
India
About 1 hour using the app
Meta replied September 29, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

January 28, 2025

Gummy Chic
United States
Over 6 years using the app
February 18, 2025

Rebel Nell
United States
Over 4 years using the app