Reviews (9,160)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

November 21, 2024

This has caused issues on my Shopify traffic and has caused products not be viewable which is causing sales to drop. No valid troubleshoot has be given to solve isssue

tricitywholesale.com
United States
Almost 2 years using the app
October 15, 2024

It is IMPOSSIBLE to reach a human for help with Meta shop account verification issues. I've sent so many messages and no one who works there can fix simple things. They keep saying my business name doesn't match with my business documents. It is so frustrating

OffCourt
United States
Over 3 years using the app
November 9, 2024

Not great tbh, was really hard to navigate and connect the sites together had a really had and frustrating time doing this tbh

Drip Lashes
United Kingdom
3 months using the app
December 3, 2024

Often glitches when trying to plan and upload content

Sure Grip Kitchen Towels
Canada
3 months using the app
October 24, 2024

Honestly nearly everything I have experienced with Meta for Business has been terrible. So many random errors, transient issues with cookies, account verification issues. Nothing has gone smoothly or worked first time at any point in the past year. I honestly can't believe the size of their ads business given how poor the experience as a business is.

That said, I did eventually (with much refreshing) get my shops set up on instagram and facebook. I've yet to successfully tag a product in a post though - wish me luck.

Lily Carmen Jewellery
United Kingdom
About 1 month using the app
December 22, 2024

Leider ist die Nutzung von Meta ohne jeglichen Support nahezu unmöglich. Trotz mehrfacher Versuche, Hilfe zu erhalten, gibt es keinerlei Unterstützung oder Reaktion auf Kontaktanfragen. Angeblich verstößt meine Website, www.bunteshirts.com, gegen die Richtlinien, jedoch gibt es keine konkreten Hinweise darauf, welche Verstöße vorliegen. Die Suche nach Lösungen auf den zahlreichen Hilfeseiten war erfolglos, und die Integration der Website in Facebook ist daher nicht möglich.

Es wäre sehr hilfreich, wenn bei Problemen konkrete Unterstützung geboten würde. Stattdessen scheint es, als würde das System lediglich Inhalte filtern, ohne klare Hinweise zu geben, wo das Problem liegt. Inzwischen musste ich auf andere Plattformen ausweichen, die offensichtlich keine Probleme mit meiner Website haben.

Eine Stellungnahme oder ein konstruktiver Lösungsansatz seitens Meta wäre sehr wünschenswert.

BUNTESHIRTS
Germany
12 months using the app
October 17, 2024

Taking more than a day is terrible. The Meta company should review the account and allow to start marketing a product within a day as Shopify starts allowing to set up the account within hours and sell the products. Waiting for meta approval not only become a reason to waste of money but also waste time

DineVibes
United Kingdom
About 2 months using the app
October 10, 2024

by mistake i appeal something on a facebook i dont make to open my fb account when i trying to login fb send me this "Ali, you submitted an appeal
ON 9 OCTOBER 2024
Check back here for the result.
Your account is not visible to people on Facebook and you can't use it.
What happens next?
It usually takes us just over a day to review your information.
If we find that your account does follow our Community Standards, you'll be able to use Facebook again.
If we find that your account doesn't follow our Community Standards, it will be permanently disabled and you won't be able to appeal again."
i dont knoow what. is this and what can i do i want to my store ads on fb but this problem is very big for me and my small business so help me!please!!!

PhoneThinky
Italy
About 1 month using the app
December 16, 2024

Ist ok. META ist immer noch mit Business Meta Spark und nicht was alles noch gibt einfach zu viel. Müsste Kompakter sein. Die Schnittstelle von Shopify zu Facebook (META), da hat Shopify wirklich viel dazu beigetragen. META ist oder es war auch schon besser.

biorundum
Germany
6 months using the app
January 31, 2025

to a meses esperando a analise se completar mais ate agora nada, bem que poderia ser mais rapia a atualização da analise da loja.

Dalupsu
Brazil
10 months using the app