Facebook & Instagram

I’ve been using this app to track my Facebook and Instagram ads, but the reporting is totally inaccurate. It counts in-person store sales as if they came from my ads, which is completely wrong and makes my data useless. I tried reaching out to Meta support multiple times, but no one seems to care or even respond. As a business owner, I need real numbers to make smart decisions—this app doesn’t deliver. Disappointing experience all around.

Shopify has been a game-changer for my online store! The integration with Facebook and Instagram is remarkably seamless, making it incredibly easy to showcase products and drive sales directly from my social channels. Setting up my shop and managing orders is intuitive and user-friendly. Highly recommend for anyone looking to sell online!"

There are no features for editing and Customizing Shop of the Facebook or Instagram tab via Shopify. They do not work. Once inside the Commerce Manager the features do not appear. Those features for editing the shop, such as style or layout do not appear anywhere.

The app is good because it led to getting live agent support with Meta, whereas going through Meta directly it was impossible. AI continued to "block" me from getting live agent support. Meta is way to complicated with too many platforms (Business Suite, Commerce, Ads Manager, Business Manager, etc.). I have received live agent help 2-3 times from Meta in the past year and although they solve some immediate problems other problems arise due to too many new Meta accounts (and pixels) needed to be created but not being linked to the other correct Meta accounts. If only Meta had the live support that Shopify offers and was set up in a less confusing format.

This app is incorrectly coded and doesn't give an option to select which business manager to connect - it just assumes everyone only owns one. Confirmed with Shopify support. Fail.

SO TERRIBLE! Unable to connect to Business page profile and META support is super slow or unable to resolve issues.

Please fix bugs and improve UI in Meta business suite and such, theres too many access controls and too many confusing platform names and it's SO frustrating to navigate

Implemented this into my shop and I went from sales only from people I met to Daily sales. So excited to finally be making progress in my business.

app was incredibly difficult to deal with. it was not intuitive at all, had bugs EVERYWHERE, add was a nightmare trying to connect to. For the love of god please fix and simplify this. the connect account butting was totally broken. being able to use these seamlessly is very important. Also, i find the main Meta page to be WAY too cluttered. its impossible to navigate and find what you are looking for and the walk through and tutorials are outdated and don't help much due to all the changes.

It's beneficial for social media marketing. Many of my clients check out those two Apps first before visiting my website

It doesnt work where I am. Lanzarote, Canary Islands. It asks you to customize, and go through everything but for no reason, as Facebook doesnt allow Shop in Spain. So its quite useless all of this.