Facebook & Instagram , 4,686 reviews
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If I could give it no stars I would!! Poor excuse for what it considers customer service and it attempts to control your business and how you interact with your own customers.
Hi there!
Paola here from Shopify! Thank you for taking your time to write a review and share your experience. I can completely understand your security concerns. Our app's goal is to provide you with a simpler way to sync your Shopify products over to your Facebook account. However, we do not have direct access to your Facebook Business accounts, we only bridge a connection. We also do not interfere on how you will interact with your customers, this is entirely up to you as the Business Owner.
With that being said, I would love to understand more of what happened and answer all of your questions and concerns regarding our Facebook Channel App. I will be following up with you through email shortly.
I look forward to chatting with you!
Paola | Shopify
We have never been able to get this set up, no support, no help, nothing. worst app ever. So frustrating.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Après 1 an d'utilisation avec mon compte FACEBOOK ma boutique a été rejetée sans raison ,vos conseillés ont clairement une langue en bois impossible d'expliquer les choses ,grand mystère surtout que j'ai utilisée l'application de la même manière depuis le début . Le pire c'est d'avoir payée pour trouver 130 abonnés et les perdre par la suite parce que vous bloquez mon compte ,argent perdu ,nouveau compte FACEBOOK re créé et bloqué à nouveau sans raisons et explications .
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
I have already tried to connect this application several times, but Facebook says my store https://oliveoil.green/ is “violating integrity policies”.
Support sucks. Either no one answers my questions or some stupid bots are talking nonsense.
Ok, I won't violate your integrity policies anymore.
Bye Facebook, I'm deleting you with tears in my eyes and I will miss you so much!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Ein bischen schwierig, und auch hier wird dem Konsumenten die Einstellungen nicht leicht gemacht. Mein Wunsch: denkt doch einmal an den Kunden!
Vielen Dank für Ihr Feedback! Wir arbeiten hart daran, unsere App-Funktionalität zu verbessern. Daher möchte ich dies für Sie weiter untersuchen. Ich habe eine E-Mail an Sie gesendet und hoffe, bald mehr von Ihren Gedanken zu hören. - Melvin, Shopify-Support (Sent using a Translator)
It got disconnected when it asked me to update the app. Now I try to connect again with my accounts and it says that I do not have a commercial account (if I have !! before it worked perfect) and also the messenger chat was installed only on my site, which I do not want. I need a solution.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting your account connected. I'm going to look into this and follow up with you in an email to see how I can help you to get this resolved.
Robyn | Shopify
This app has only caused me stress and headaches from all the issues that come from using it. My website is currently down because my Facebook account got logged out by itself and now I cannot sign back in. Prior to this, my other Facebook accounts I made to separate from my personal account kept getting deactivated every time I tried to make a new business page in order to get Instagram shopping and Facebook ads on Shopify. There was no resolution, countless times reporting and no help whatsoever. No way to contact someone on the phone directly to figure it out. If we did not have to connect Facebook to everything I would not even use it!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I was previously using the Facebook shop and Instagram sales channels and all was working well. After being forced to delete the older ones and install this one, it will not work. I can't connect. It keeps showing many errors. It won't publish products. The old connections tags are all removed. It is a complete nightmare! Do not switch if you don't have to!
Thank you for letting us know your experience with the new Facebook app, we always want to hear how things are going from our merchants. I'm going to follow up with you over email, so we can make sure you're getting all the support you need. - Cíara, Shopify Support.
app is saying that the app is unsupported speak with the developer.
Hit the support button but the rep. is saying something different. But it clearly it says it's not supported. This needs to be fixed Asap!!!!!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
I originally had Instagram shopping working and now all of a sudden I am ineligible. Absolute disgrace this app. How can I have Facebook shop and not be approved for Instagram. I would really like to get my Instagram shopping back!!
Hi there! Thanks for taking the time to share your feedback on the Facebook Channel!
Totally understandable that not having Instagram Shopping all of a sudden is concerning. Instagram reviews all accounts to determine eligibility and I'd love to help point you in the right direction. I'll be following up with you via email to offer assistance with this. Chat soon!
Nidhi | Support Specialist