Reviews (4,562)
Refine
-
By rating
Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I love the way this app helps us reach new audiences. Finally small businesses have some help to expand their audience.
So far is great, easy to add products and configure the store with Shopify. And excellent that it will sync also with Instagram.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
facebook commerce manager is fairly easy to use this as not been my first time setting this us it is difficult sometimes but this time when smooth for me thankfully
Super easy setup, very happy with the shopify/facebook integration so far. Look forward to running the campaigns.
A couple of big issues we have are:
1: These sales automatically go through to our admin but if we need to update them, offer partial refunds or make any change even with an exchange we cannot. The entirety of the screens blocked out for us. This screws up reporting and just about every other aspect of the function.
2 - You all do not recognize back ordered products. So folks are ordering and not being told items are on back order. This is terrible for customer service and our overall brand.
3 - Bright side is that you all do a great Job selling, it just needs to be polished and easier for the back end admin.
Hi There,
Thank you for taking time to leave a review with detailed feedback!
Please contact our Business Support team via this link if we can be of further assistance to you:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We'll be sure to follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
This process seemed easy. I haven't had the chance to review my Facebook store, so I am trusting that it worked like described
Finally! An easy to setup, fully working, Facebook connector tool. Very easy to setup, no matter if your are connecting to FBM or single accounts, both for Facebook Pages and Instagram accounts. I don´t use the marketing tool for creating ads directly on the plugin, but it's great that it generates audiences, so you can just use them quickly from your FBM account. Facebook Catalog tool works great.
No se puede ver la tienda desde Facebook e Instagram en España. No vale para nada.
The facebook app was easy to install and set up. I've installed it before so not sure why my store disconnected but was quick to re set up.