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a bit easy with patience lol
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
The Facebook channel is a very nice update. I'm still in start up process but so far so good. I feel I will continue to enjoy the process. The integration was a little difficult I could connect all of my fb pages but I finally got it resolved.
If we could give zero stars that would be our rating. This is a terrible app, because FB is terrible. We can't get it to work. No support from FB AT ALL. No way to reach anyone. No contact information. Shopify can't help anymore with this either. What is the use of this? It is beyond confusing. This has been a huge waste of time for us, trying to get this to work again (it used to work until the other day). Beyond frustrating. We have lost revenue from the FB commerce business model for stores, which is a horrible, horrible, horrible experience. Shopify tells us it has to do with the change over to META and everything will now be handled by them. They are a tangled web (pun intended) and treat business owners (small ones anyway) with seeming disdain. What's the point of trying to do anything with them? FB cuts you off. The app doesn't work. There are no humans to help. Stay away!
Hi there,
Thanks for reaching out with your feedback, my name is William and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
William | Marketplaces Support Specialist
Shopify
Setting up my Facebook channel was simple and straight forward. We however encountered a problem setting up Instagram.
I used this app to set up my shop on Facebook I used this app to set up my shop on Facebook I used this app to set up my shop on Facebook
Easy to use, instructions were simple. I like the overall experience of how the shop and Facebook will integrate and bring in more clients.
ok
mükemmel
Communication helps and is useful
app link shopify to business facebook with NO HUMAN support. I can NOT LINK shopify to facebook store to buy ads, but I can BUY ADS on facebook to shopify? I get banned ads for some items in 2020, but can sell that same item on amazon and today 2022 already, so I login and see SEE DATA from 2020 TWO YEARS AGO
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with creating Ads. If your Ads account has not been approved, you will need to request a manual review from Facebook however I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify