Reviews (4,561)

Overall rating
3.9
Counts per rating level
  • 58% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
February 12, 2021

I like the FB app and would recommend to use it for promotional purposes and commercial features. It is a big part of the complex but potential e-commerce and marketing world.

kissfromkitz
Austria
About 1 year using the app
February 8, 2024

I have everything set up and i keep getting this message Facebook & Instagram has not been set up. Finish the remaining steps to start selling on this sales channel. And when I try to do this it will not let me submit. Very frustrating

UpCycle Couture House
United States
9 months using the app
Meta replied February 16, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

November 12, 2024

goed

BY RAISHA
Netherlands
23 days using the app
April 12, 2021

I use this app since I advertise more on Facebook and Instagram. I think right now, the app is getting better, but they're still room for improvement.

COMPAGNON DE VIE
United Kingdom
About 1 year using the app
July 24, 2024

Muy buena, todo funciona a la perfección

Stiara
Mexico
7 months using the app
August 25, 2022

Terrible app. As other have also mentioned. FB blocked my ability to have a shop and there is no one to get support. This has been going on for weeks and no resolution. Very very very frustrating! Shopify and Facebook you owe your customers/clients good service. Robots are not working!

XOX! Share the Love
United States
9 months using the app
Meta replied August 27, 2022

Hello,

Thomas here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and ...

October 14, 2024

étape super fluide, synchronisation rapide

PhoneCharge
France
6 minutes using the app
December 12, 2020

Instagram works :/ facebook doesn't and I cant find a solution to my problem anywhere - it says my page hasn't been approved due to their criteria however I have gone over that a million times and trying to request a review however there is nowhere to request this review it isn't showing any products all of the links say that all is ok I have verified EVERYTHING I have emailed for help I have ...

Port Kennedy Auto Parts & Batteries
Australia
9 months using the app
Meta replied December 13, 2020

Thanks for sharing your feedback! That definitely sounds frustrating. I'd be happy to help point you in the right direction to get that review started. I’ve sent out to an ...

November 20, 2020

I used this app to set up my shop on Facebook & Instagram.
I was surprised at how was easy it was to use.

The Yarn Tree - fiber, yarn and natural dyes
United States
About 1 month using the app
December 8, 2021

Absolutely THE WORST APP EVER! Their support is horrific. I have been trying to connect the FACEBOOK app for INSTAGRAM shopping for over 4 months and still have not been able to get them to fix the problem connecting it to my SHOPIFY catalog correctly. I do not recommend this APP or Facebook for Shopify. A client who actually works at FACEBOOK told me that their support so bad - you are better ...

The Untitled Magazine Boutique
United States
8 months using the app
Meta replied December 8, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear ...