Reviews (4,562)
Refine
-
By rating
Hi, I have tried connecting my shop and keep receiving a message that states "This shop is not eligible for shop with checkout on Instagram or Facebook at this time." But I followed every step and have a reputable business.
Hi there!
Paola here with Shopify! Thank you for taking your time to let us know about your experience with the Facebook channel app. I will be reaching out to your shortly through email so we can troubleshoot what is happening on your end.
I look forward to chatting with you!
Paola | Support Shopify
thank you .. love the app It helps me everyday dealing with my shop. Easy to use and service is great
I am not longer able to access this app page. It appears blank - cache cleared, different browser, uninstall reinstall - nothing is working. I cannot find a resolution and I cannot find a method for reaching out for help. Writing here to hopefully receive a response. Thank-you!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
There’s no page at this address Check the URL and try again, or use the search bar to find what you need. please fix??
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist
Tengo las cuentas conectadas y a veces se desconectan. Y ahora me encuentro que las cuentas comerciales conectadas, aparecen como que no las reconoce. I need help please!
Gracias por dejar un comentario y compartir su experiencia. Me gustaría saber más sobre los problemas que enfrenta actualmente para asegurarme de que está aprovechando al máximo la aplicación, por lo que le enviaré un correo electrónico en breve para discutirlo. - Anna, Shopify Support
Hello! I've come across two critical issues regarding orders from Instagram and Facebook. First, the customer information lacks a phone number, even though I've configured it as "required" in Shopify checkout settings. Can you please ensure the phone number field is mandatory for Facebook and Instagram orders?
Secondly, when fulfilling orders from Facebook and Instagram via Shopify, it doesn't send a shipping confirmation email to the customer. This leaves them unaware of the shipment status. Can this be addressed? Thanks!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Thank you,
[Meta Support].
Lätt att konfigurera, bara att följa anvisningarna.
Startade kopplingen till Shopify så får återkomma med säljresultaten lite senare
This app is garbage. I had a functioning facebook and instagram store for over 1 year. I updated this app in the past hour and now my stores are both blocked by Facebook that they don't meet their commerce requirements. I sell a very non-controversial product, this is unbelievable!!! This app should have 0 stars and be removed from the store for removing existing functionality. I don't even know how much money I will lose now.
Thank you for taking the time to share your feedback and leave a review. When it comes to account eligibility, Facebook has complete control over this aspect. I would like to share resources on how to contact Facebook so that you can get your account status fixed as soon as possible. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
I'm never sure I'm doing the set up correctly. I feel lost most times. there always seems to be a new error
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
this app had made facebook disable my facebook account completely and now I don't know if I can get it back. I have submitted a a review request on FB but it says due to staff shortages they may not review my account
Thank you for taking the time to share your feedback and leave a review. When it comes to account eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support