Facebook & Instagram , 4,687 reviews
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there is no support with this app - I have been hacked 3 weeks ago, they took over my socials and pages, I have sent in several support tickets to remove the app from Shopify as the hacker is charging my ads account and using our pixel to retarget and no support. Shopify's hands are tied because its a 3rd party app. VERY disappointed in META. They need to take some cues from Shopify in support.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store. With the Facebook channel now being owned by Meta, the marketing section for Facebook in Shopify has since been removed, and all ads will now need to be run from directly within the Facebook Ads account. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
The app doesn't work, at first, it said "error verifying your account, try in one minute" Now I select the cookies and accept them and it appears the cookies message again and again. Please SOLVE THIS PROBLEM!!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook app on your store and leave a review. The issue you have described here is an issue occurring on Facebook's end, which is being resolved by their team. I'm going to follow up with you over email so that I can let you know as soon as the issue has been resolved, and you can resume onboarding the channel.
Charlotte | Shopify
This is the most annoying app ever! I spend more than 10 hours just to repeat the same steps over and over! It should be so simple and it's just a Bloody nightmare! Facebook Marketing is not working! I keep on getting the same issues when trying to do the set up for my Ad account. I keep on getting this; This ad account needs to be added to the selected Business Manager to continue. And when i added my account guess what? This ad account couldn’t be added to the selected Business Manager because you’ve reached the maximum number of allowed ad accounts. Contact Facebook support to learn more..... I have contacted them and now is 5 hours waiting! This is Facebook for god sake!
Thanks for sharing your feedback! I definitely understand your frustration. In that regard, I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Error message after error message. Instructions that don't work. A new support staff member responds each time so there's zero ownership of actually helping you solve the issue. I just don't think Shopify integrations work, but they look shiny and fairly easy to use from the outside. Once you try to implement anything it takes weeks if not months to resolve.
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
Cant use the app! It won’t let me add it to my Facebook. 3 months and support can’t help me. Waste of my time.
Thank you for taking the time to share your experience. That definitely sounds like a stressful situation, given that you have been trying for 3 months. I'd like the opportunity to look into the errors you are currently experiencing. I will be sending you an email shortly to ask for more information. - Anna, Shopify Support
Come mai non posso collegare il mio account Shopify con Instagram è Facebook per taggare i prodotti che vendo? Dopo che il mio account Instagram è stato hackerato e ne ho dovuto creare un altro, non riesco più a installare l’app metà su shopify.
Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Grazie,
[Metasupporto].
Horrible app! always "did not comply with our community standards" and cannot contact chat support. And no button to appeal.
Hi there,
Thomas here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Thomas | Shopify
This app seems to have the power to push feed to Facebook without approval. Be aware that any time you add a new product to your shopify store, Facebook publishes it on your timeline without letting you know!
Hey there! Thank you for taking the time to leave us a review. I've sent along an email to you outlining how you can create products without them immediately publishing to Facebook. Let us know if you have any questions! - Jake, Support Specialist
It keeps saying I'm limited on Facebook because Shopify Business Manager needs to connect and when click connect/add account from Shopify, it doesn't work. Stating I have to send a request. Then it says request sent. Totally confusing & is hurting my marketing and sales! Urgently need answers and solutions!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up the Facebook Channel. We want to make sure that you get the support that you need so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
I've tried setting this up many times. No success so far. I will continue trying. Considering the size of Shopify and Facebook this app should be much better.
Thank you for taking the time to share your experience. I'd like to look into the issues you are currently encountering to get the app set up and working for your business. I will reaching out via email to ask for more details. I look forward to your reply. - Anna, Shopify Support