Reviews (9,168)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

March 16, 2021

The Facebook app has helped me retarget customers that visit my website with a relevant message. They come back to the site and purchase. Seamless process!

My Kava Boutique
United States
Over 3 years using the app
August 1, 2024

Die Einrichtung ist Simpel und geht recht schnell

MiJu‘s-Online-Store
Switzerland
About 2 months using the app
November 14, 2020

So far seems to work as advertised for products, just working on collections. After a career being involved in creating and managing corporate web applications nice to be able to hit the ground running with Shopify and the many integrations.

Rope Road Studios
Canada
Over 3 years using the app
January 30, 2024

It is working fine and fast. But there is no option for sending informations like "Own number 0" or "Own label 1" and this is a very important function i need to categorize my products in the Meta Ads Manager..

Pelletgrill.ch
Switzerland
Over 3 years using the app
Meta replied February 2, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Please contact our Business Support team ...

November 26, 2023

N/A

K-GLOSS
United States
Over 3 years using the app
Meta replied December 1, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 8, 2020

It was pretty simple to set up for someone who is not super tech savvy. Instructions were straight to the point.

Sol x Glitz
United States
Over 3 years using the app
September 3, 2022

I have spent hours trying to connect items from Shopify to show in our Facebook shop. It keeps saying under review and there are no images showing. There is no support from FB to try and resolve. I am thinking of uninstalling as our customers cannot see what they are buying! Very frustrating.

Budeful
United Kingdom
Over 3 years using the app
Meta replied September 5, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and ...

July 25, 2024

Massa

LOJA IMPÉRIO™
Brazil
3 months using the app
Edited November 8, 2021

Changing this review to 4 stars. The issue was taken care of by Robyn in support. It seems the app works, the issue is with Facebook which is very difficult and glitchy to setup. Following Robyn's directions, I was able to get it to work. I give the app 4 stars because I find FB problematic to deal with. This is not the app's fault. If you have trouble accept the offer of support from Shopify and ...

Tin Can Sally
United States
Over 3 years using the app
Meta replied October 28, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear ...

November 9, 2020

Great App and Ease of use. Would recommend it for anyone trying to get your Facebook and Instagram accounts together with shopify.

vaoli
Mexico
Over 3 years using the app