Reviews (9,071)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this integration for boosting product visibility and customer engagement on Shopify. They appreciate the straightforward setup and seamless syncing of product catalogs, enabling shoppable posts directly on social media. The integration enhances the shopping experience and sales, with valuable sales analytics to optimize marketing. Merchants also praise the user-friendly performance and quick, effective customer support.

June 30, 2024

Excelente

Dolce Balloons Mx
Mexico
4 months using the app
March 27, 2021

Este aplicativo é um ótimo instrumento para uma vida honesta e próspera. Ele é seguro e por isso nos provê uma gama de opções de segurança e clareza na entrega de dados.

DISTAKK
Brazil
About 4 years using the app
October 13, 2021

What I did not enjoy about this app is that it's completely and utter useless. Won't connect. After trying a 100 times from different browsers and checking if my business page settings was ok, I checked the app in app store to see if someone had experienced similar issues. Indeed they had. For weeks. If your integration don't work, please have the decency to notify us or take it down until the issues are fixed.

Brønn
Norway
About 4 years using the app
Meta replied October 19, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the connecting to the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

June 2, 2022

This is a great app to have as a great sales channel to help promote your products fror free or for paid adds

Nostalgic Coffee Channels
United States
About 4 years using the app
November 21, 2020

The Facebook Channel is extremely valuable for my Business, It opens up so many doors to an new store, to reach its potential customers.

Aumbaram
United States
About 4 years using the app
December 2, 2020

i hope it goes well. I tried to integrate FB and shopify before and it all of a sudden was "no longer supported." i sure hope that this time goes better

Visionary Foods
United States
About 4 years using the app
November 4, 2020

Using this app my Shop Tab does not appear on my Facebook Business page. So what's the use of having a Facebook shop if does not appear. Just saying...

Marianne Jones
Australia
Almost 4 years using the app
Meta replied November 5, 2020

Thank you for your review and sharing your feedback. I understand how important it is ensure the app is functioning properly so that you can sell products on Facebook. I’d like to look into this further for you and I will be in touch by email soon to ask for more details. - Anna, Shopify Support

March 3, 2021

Great app. I would improve the user experience while creating campaigns but the rest is fine. Segmentation is super acurate.

Happy Crumbles
Colombia
Almost 4 years using the app
March 16, 2021

Can't wait to see all the new features Facebook Shop has in store. The setup was hassle-free, other than the step that wouldn't recognize I already had an Instagram account.

Culture Vulture XS
United States
Almost 4 years using the app
September 14, 2020

Im Still trying to understand the sync, Hopefully this will help grow my business. This is a great feature.

Monno Ceramic
Bangladesh
Almost 4 years using the app