Reviews (9,131)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its easy setup and seamless product catalog syncing, enabling shoppable posts and ads on social media. The integration with Shopify is noted as enhancing store visibility and sales by connecting directly with customers. Responsive customer support is commended for effectively resolving syncing and functionality issues. Merchants report improved visibility and engagement, boosting audience reach and sales.

January 15, 2025

This experience is not for the Technology challenged person

Ocean Botanicals
United States
Almost 5 years using the app
February 11, 2025

Muy buena integración!

Iconos Venezolanos
Spain
Over 3 years using the app
February 10, 2025

使いやすくわかりやすい

Dragon myth JP Store
Japan
Over 3 years using the app
February 7, 2025

Recommend use it

Urban Meuble
France
Over 3 years using the app
February 10, 2025

Lots of errors and problems

Ocean Bids
Sweden
Over 3 years using the app
February 1, 2025

I’ve been extremely disappointed with the Facebook and Instagram app on Shopify. Over time, recurring issues—especially the repeated rejection of our products on both Facebook and Instagram—have made it nearly impossible to run effective advertising campaigns. Unfortunately, these issues aren’t isolated; they’re part of a broader, ongoing problem with Meta’s platform, and there’s been no meaningful support available to help resolve them.

Due to these persistent challenges, we have ultimately ceased advertising with Meta altogether. It’s frustrating to invest time and resources into a tool that not only fails to deliver on its promises but also leaves you without the necessary support when problems arise.

I hope these concerns are taken seriously and that significant improvements are made to both the product approval process and customer support infrastructure.

E3Live Superfoods
Australia
Over 3 years using the app
January 5, 2025

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Stoned Crazy MN
United States
Over 5 years using the app
February 9, 2025

Je n'arrive malheureusement pas à vendre via les réseaux Facebook et Instagram...
J'ai pu créer une page Facebook afin de poster mes produits, mais je n'arrive pas à mettre des boutons d'achats sur les produits, et sur Instagram c'est pareil

Ambiance Douceur
France
About 3 years using the app
February 5, 2025

Easy to use. Thx!

Artletic Apparel
United States
Over 3 years using the app
December 26, 2024

bien

330ohms
Mexico
About 6 years using the app