Facebook & Instagram , 4,684 reviews

Since Facebook took over this, it's way much fucking diffficult. Please all switch to Tiktok. It's the futur

What a disastrous FORCED roll out of Facebook Channel by Shopify. Bring back Facebook Shop + Instagram which worked perfectly! Since trying to install Shopify's forced switch to Facebook Channel, Business Manager Accounts created in Shopify will not link properly to our company's pre-existing Facebook(and therefore Instagram) page/account/etc. Shopify support has been MIA on this. A very frustrating and disappointing fail on Shopify's part. Still waiting for someone in Shopify support to present a solution...if they can't, then Shopify should let us revert to Facebook Shop and Instagram so we can successfully tag our products on social media posts again!!! Seeing numerous other poor reviews here, it makes me wonder if Shopify fully vetted this forced app change. They should be prioritizing service to long term customers rather than trying to control our Ad Campaigns...that's a failed power grab! For any store that is still successfully using Facebook Shop + Instagram APPS, DON'T CHANGE, until you are forced to. I regret being proactive. As we all know, successful ecommerce includes being able to tag your Shopify store catalog of products in your social media posts so customers have a seamless path from seeing products on social media to purchasing via Shopify store.

The set up is extremely difficult, I've even given up and redownloaded the next day to try again and still cant get it figured out.

Facebook has continued to delete my business from the app without providing me with details so that fake bots have now taken over my business account using my followers data to harrass them!

Horrible support with automated response and zero brains. Received an error after initial setup was successful, then received 7 "cut and paste" answers from facebook support. Losers!

I've spent hours installing, uninstalling, clearing cache and looking why when trying to install the facebook app it tells me all the time "An error has occurred" Close and open the browser. It is impossible to install it when I had it installed for a long time. What's going on? To what is due?

Utterly useless .. the old FB app that worked seamlessly was replaced with this one .. and wont connect .. WE HAVE BEEN WITHOUT A FB STORE FOR OVER 4 MONTHS NOW .. Shopify ticket ID is 20655893 .. DO NOT install this app it will disconnect your working app and cause NONE of your tagged FB products & links to work .. ZERO STARS .. Shopify's reposne is to contact Facebook however the MOST ironic thing is that the No1 platform on the planet for "Connecting People" are simply impossible to connect with themselves .. !!!

I have used this APP for 1 year and now it does not allow facebook checkout on desktop or mobile. The payment methods were changed to use Facebook and Instagram checkout, however it does not. It stop working in January after we enabled Shopify Balance Account. We have delete the app from shopfy, re-onboard several time and the issue remained. We even deactivated and deleted the facebook store commerce account and its the same. Shopify and Facebook both have failed in finding a resolution and continue to point the finger at each other instead of coming together to provide a solution.

This has been a horrible experience I have been dealing with an issue for months.. Facebook support says it's a Shopify issue and Shopify says it's a Facebook issue. If I could rate Shopify's customer service I would give them a low score as well. I have pending orders on Instagram that I can not cancel or fulfill (and I was not paid for them). My customers are mad because they paid for something that they have not received and the orders are not showing in my Shopify store. It just seems that no one cares about this issue and it is completely ruining my business reputation and my business credibility. I am beyond frustrated at this point and I am seriously considering going to another platform. I will be seeking a refund for Shopify because I paid in advance. I am not just ranting and did not exhaust all options. I really really tried for months. The last Shopify customer service person told me he would be off for a week and he would let me know something when he came back..smh. And I am not the only person having this issue. Facebook support and Shopify support have completely dropped the ball on this and I wish I could get a refund and go elsewhere!

Absolutely Terrible, and here's the exact problem they need to solve.
1. Pixel + CAPI are supposed to work but you can't confirm, They won't let you insert Test ID. This means if there's something wrong, You'll know it after days. 2. Feed requires a lot of improvement 3. Let user select shop feed they want to set instead of pushing default shopify feed. 4. Pixel - Let user create custom events from specific buttons (Wishlist / Remove Cart / Subscribe etc)
5. Remove Advertisement from app as it's more of a problem then a solution. Why? Because it shows only 1% of available options and you'd never know what you missed.
6. I received many issues with CAPI and there's no way to know who's responsible. Facebook? Meta? Shopify? Shopify App? Me? You? Everyone? Well, That was it! I am feeling like I should be paying rather than waiting them to destroy my business.