Facebook & Instagram , 4,684 reviews

Conversions API is not syncing correctly. It says partner integration data has not been flowing for close to a month. FB Support and Shopify Support have not been helpful solving for the issue, all they do is say to disconnect and reconnect and we've done that loads of times at this point. Pixel data is fine, server data is not.

Why this app isn’t compatible with your store，Obviously this is a program aimed at Chinese merchants and is not allowed to open!I am very frustrated. Facebook has become more and more effective in suppressing China!

This app is terrible. None of my inventory is accurate and I always have errors. Would not recommend

Está aparecendo o erro: "Um problema técnico impediu o carregamento da página. Recarregue, visite outra página no Facebook ou tente novamente mais tarde." Com isso eu não consigo configurar o pixel na minha loja

I’ve been trying to connect my Facebook account and instagram, but it keeps saying error. How am I able to get assistance since I can’t speak to a live agent.

Estou com problema muito grave no pixel do Shopify no facebook , que está praticamente zerando minhas campanhas de conversao no gerador de anúncio , desde que foi adotado a API de conversão do Facebook na minha página automaticamente, há mais de uma semana . Tive um retorno do suporte da shopify que era pra ignorar os vários erros de duplicação e external erro ; que isso não afetaria o desempenho , fato que não corresponde com a realidade , pois além dos resultados da campanhas terem praticamente zerado , todo dia aparece erro novo e até hoje não foi dada uma solução para o resolver o problema .

Very frustrating because I simply cannot get the Pixel to connect properly to my Shopify. It's impossible to get in touch with Facebook support, so nobody can tell me what the problem is. Have spent an enourmous amount of time trying to find the error, but it's just not firing. Therefore useless.

I sent a support request a week ago asking about how to use and configure the App as it is clear that the data fields the app is sending do not correspond to usable data being injected by the Facebook Platform. As of today, they still have not gotten back to me. I am leaving a bad review because 1) the code is written badly and data points for catalog manager don't sync and 2) because they are refusing to respond to my support request. I will update this review if anything changes.

The app have huge issues with facebook catalogue, and my current ads stopped. If you use facebook conversion or catalogue ads, this app after setting will delete your current catalogue and will create a new one that doesnt work.

I think I have the same error as other people here, The Pixel profile cannot be selected because after I select it, it displays the same error: You've chosen a data sharing preference, but need to select a pixel to complete setup. I really cannot understand how a billion dollar company like Facebook cannot fix a bug that people complain about it for such a long time. I really don't understand ...