Reviews (8,223)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

March 9, 2022

Bonjour j'ai un message d'erreur qui dis que qu'il à une erreur dans ma configuration mais impossible d'identifier l'erreur pourquoi?

CIBLOSS boutique
French Guiana
About 2 months using the app
April 5, 2021

Realy so glad je découvre et j'en suis ravis de vivre le plein expansion
dans ma vie professionnelle

Fashion Mode Création 89
France
About 2 months using the app
February 16, 2021

Comecei a usar agora,e to gostando bastante.
Porisso essa nota por enquanto, mais tenho uma ótima impressão do app.

thetecnologia
Brazil
About 2 months using the app
Meta replied February 22, 2021

Muito obrigado por compartilhar a sua experiência conosco. Fico feliz que esteja gostando aplicativo do Facebook. De qualquer forma eu quero ter certeza que você está tirando o maior proveito possível das funcionalidades do aplicativo e por isso entrarei em contato com você por email em instantes. Espero falar com você em breve. - Anna, Shopify Support

March 9, 2021

J ai des difficulté a me connecte pour faire une publicité de ma boutique j essais toujours j espéré réussir

La-magique-boutique.myshopify.com
Canada
About 2 months using the app
Meta replied March 11, 2021

Merci beaucoup d'avoir laissé votre avis. Cette situation ne semble certainement pas idéale. Nous nous efforçons d'améliorer les fonctionnalités de notre application, et j'aimerais donc examiner ce problème de plus près. Je vais vous contacter par e-mail et je vais attendre de vos nouvelles. - Lea, Shopify Support

March 24, 2021

I just wanted to set up something similar to Kit, but it's taken a while just to get to this point in setting up the Facebook channel. Hopefully, this will work for future postings.

North Meets South Candle Creations, LLC
United States
About 2 months using the app
Meta replied March 29, 2021

Thank you for sharing your feedback with us. We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jamilah, Shopify Support

November 12, 2020

I am new and just setting up the channel so I have no experience so far with the app and my facebook page

Remedy Salves
United States
About 2 months using the app
Meta replied November 13, 2020

Thanks for sharing your feedback! Glad to hear you're giving the Facebook Channel a shot! I'd love to hear your thoughts about it so far. I’ve sent out to an email to you and hope to hear from you soon. - Abdalla, Shopify Support

November 19, 2020

It's confusing. But there a whole bunch of places to learn how to utilize the platform. There is a huge audience available so it's worth it. Hoping to use Facebook for Black Friday.

Bags, Rags, and Tags
United States
About 2 months using the app
Meta replied November 20, 2020

Thank you for taking the time to share your feedback and experience. We work hard to ensure that resources are available to help set up the Facebook channel. Feedback is extremely important to us, in order to help improve our app. I'll be sending you an email shortly to see if you have any suggestions or further details you'd like to share. - Anna, Shopify Support

October 23, 2023

Whay is it not avalible in india

WayImpulse
India
About 2 months using the app
Meta replied October 27, 2023

Hi there,

Thank you for taking time to leave a review. We apologize for the inconvenience caused, keep an eye out on this page for updates regarding eligible countries:
https://www.facebook.com/help/instagram/321000045119159

Thank you,
Meta Support

December 12, 2020

Good app,i hope it will be good for my store and to show my products to people who need them. I am happy to use it

EarsPower
United Arab Emirates
About 2 months using the app
Meta replied December 14, 2020

Thanks so much for taking the time to share your thoughts. I am glad to see you are happy to use it. I'd like to ensure you are getting the most out of our app so I will be sending you an email shortly to connect. Look forward to hearing from you. - Anna, Shopify Support

September 20, 2020

so far so good. I was having difficulty installing the app using firefox but seems to have worked on chrome much better.

Security Camera Depot
Canada
About 2 months using the app