Reviews (8,216)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
Refine
-
By rating
Once I set up this app Facebook restricted my advertising and when I sent my ID in for review I was permanently restricted. If someone could point me in the right direction to appeal this decision I would be more than thankful!
Hey there,
Luke here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, we really appreciate your feedback. I'm sorry to hear of the struggles you have been facing regarding your restricted Ad account. While Facebook has full control over all suspensions, I am follow up with you in an email to open up the lines of communication here as I believe we can help to get this set up properly for you.
Luke | Shopify Support
can't get it to connect correctly to shopify and to get the pixel app to work which needs to be up and running before school tomorrow. Tracie Vestal
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
need to connect a facebook account in order to use this. so terrible the old way of connecting the pixel was so much better and easier. please change it back
This app have been helpful, I am still getting everything going. I enjoy setting up my online store and helping build my brand. I see great things happening soon.
Thank you for sharing your feedback and leaving a review. I'm glad to hear the process in setting up your store has been enjoyable, and I'd love to know if there is anything further you need support with. I'll be sending you a follow up email shortly to touch base. - Veena, Shopify Support
It was very quick and easy to use. It only took about 5 minutes for me to get everything i needed to get done done.
Thanks for sharing your feedback! I'm glad to hear you had an easy time! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
The setting was good. I hope it will grow my business well, I enjoyed this app. Thank you very much. ok
Thanks for letting us know how the Facebook app is working for you, we always like to hear about this. I'm going to send you an email to see how we can improve it more for you. Keep an eye on your inbox for that email. - Cíara, Shopify Support.
The app seems to be easy to handle but it is the business.facebook.com thats an nightmare. its a maze. But I hope it will get better.
Thank you for taking the time to leave a review. Glad to see you found the app easy to navigate. Merchant feedback is extremely important to us in order to improve our app. I'll be sending you an email shortly to see if you have any suggestions or further details you'd like to share as feedback for the app. - Anna, Shopify Support
Cannot get past the last step, continues to say that i'm already connected when i'm not. It's a real headache
Hi there,
My name is William from the Marketplaces support team at Shopify, thanks for taking the time to review our app. The error you are describing requires troubleshooting on an individual level so I'll reach out to discuss those details with you directly.
William | Marketplaces Support Specialist
Shopify
i hope this connects once and for all, ive been having trouble when sharing my link on Facebook , it says site under development while in reality its up and running
Thanks for taking the time to leave a review. As you know merchant feedback is very important to us. I'd like to hear more details on the issue you are encountering to see how I can help. I will be sending you an email shortly to ask for more information. - Anna, Shopify Support
Sometimes it is difficult to access Facebook management from here, despite using the right password and user id
Thanks for sharing your feedback! I definitely understanding how that may be frustrating. If you're referring to the redirects to your Facebook Business Manager, any login session that you are directed to is not actually hosted by our platform. I've sent you an email to discuss this further and I hope to hear back from you soon. - Abdalla, Shopify Support